Quality Lead

工作内容

The Quality Lead is responsible for providing hands on training to operational teams across the region and lead quality escape investigation.The incumbent must be capable of working in a matrix environment, working closely with internal stakeholders to ensure successful rollout of all strategies.The Quality Lead will establish a culture of compliance to standard operating procedures to fulfill internal and customer requirements, delivering world class operational performance.

Responsibilities：

Primary Responsibilities

• Function as Subject Matter Expert for Warehouse roles to support operational teams with training and knowledge as required.
• Provide over the shoulder and class room training as required, to new starters and refresher training to existing staff.
• Single point of contact for training related matters in Taiwan.
• Drive compliance across regional sites to rollout tracker (that includes SWI, QAB, etc).
• Conduct quality investigations on any quality escapes primarily in Taiwan using root causes analysis techniques e.g. 5 WHYs, fishbone.
• Close quality investigation with SLAs with high standards.
• Lead internal audits in Taiwan and assists in audit closure in a timely manner.

Secondary Responsibilities

• Provide reporting metrics for training compliance and audit readiness.
• Drive process excellence by following up with sites for GEMBA walks using SBN tool.
• Support continuous improvement activities (such as Kaizen).

Qualifications：

Experience:

• Root cause analysis and/or improvement project experience is a must.
• Experience in warehousing /logistics industry is preferred.
• Experience in Standard Operating Procedures (SOPs) management/ writing/ training is preferred.

Education:

• Diploma / Bachelors Degree

Skills:

• Excellent in reading and writing of English and Mandarin
• Effective communication skills
• Logical and structured approach to problem solving