Operations Manager, Reverse Logistics

工作内容

Minimum qualifications:

• Bachelor’s degree in Supply Chain, Logistics, Business, Engineering, a related field, or equivalent practical experience.
• 8 years of experience managing supply chain operations or vendors at a regional level/across countries.
• Ability to travel up to 30% of the time.
  
  

Preferred qualifications:

• 8 years of experience in reverse logistics or supply chain in the consumer electronics industry.
• Experience in operations or vendor management at the field service technicians level.
• Ability to operate in a fast-paced environment and manage ever-changing priorities and deadlines.
• ability to operate effectively in a cross-functional environment.
• Ability to work with cross-functional teams, customers and external vendors.
• Demonstrated time-management, planning, and program management skills.
  
  

About The Job

Google’s Devices and Services Reverse Logistics team is responsible for delivering innovative and cost effective experiences. You will join a dynamic, creative, and fast-growing team, that defines the service offerings for products.

Google’s mission is to organize the world’s information and make it universally accessible and useful. Our Hardware team researches, designs, and develops new technologies and hardware to make our user’s interaction with computing faster, more powerful, and seamless. Whether finding new ways to capture and sense the world around us, advancing form factors, or improving interaction methods, our Hardware team is making people’s lives better through technology.

Responsibilities

• Manage Google’s consumer hardware day-to-day service operations, ensuring all business goals are met.
• Manage operational Key Performance Indicators (KPIs) and new product introductions launch management at the repair network.
• Define and drive performance metrics, scorecards, and regular business reviews with internal cross-functional teams related to reverse logistics operational results.
• Manage different initiatives with cross-functional teams, from vendor governance to the implementation, and sustaining new processes and programs.
• Build innovative continuous improvement programs with cross-functional partners to ensure excellent customer returns and repairs support.
  
  

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .