Account Management Associate 客戶維運專員 (台北)

Conteúdo do emprego

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it!

Currently, Lalamove is a leadingglobal on-demand delivery platform with millions of delivery partners serving millions of orders everyday.

With 1600+ employees spread across SEA, INDIA and LATAM, our 7-year old company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since.

Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs.

Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realise this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence.

The Opportunity

Lalamove is now seeking for an out-going, energetic and detail-oriented individual to join our Driver Operations team in Taiwan. This role will require someone with strong communication skills to reach out to our driver community and maintain strong relations with our driver partners.

Responsibility

• Meet New Business Targets: Provide accurate pipeline forecasting on a consistent basis.
• Generate new streams of sales cycles revenue through Lalamove services which address prospects business needs
• Customer Retention: Retain contract revenue in the assigned set of customers
• Relationships: Maintain good levels of customer satisfaction by providing professional, courteous account management and broking services , and build solid working relationships with each customer
  
  

Job Requirement

• At least 2+ years of proven success for account management experience
• Excellence in both English and Chinese
• Track record of challenging and improving a customer’s way of doing business
• Having Tableau experience will be a plus
• Outstanding presenter
• Self starter: able to tackle new clients or territories with little guidance
• Quick learner: able to rapidly grasp new technology and product changes