General Manager ZIM Logistics Taiwan

Job content

We are looking for General Manager for the ZIM logistics operations to manage the network of our new freight forwarding activity in Taiwan. This is a new position, set in a new organization, so we are looking for someone who has the experience and is thrilled about creating new solutions and global networks

The position includes:

• Establishing the forwarding activity in Taiwan including all aspects of the freight forwarding services.
• Overall Responsible for P&L performance
• Report and provide insights on weekly/monthly KPIs
• Oversee business development, Sales, Customer Service and solutions, Operations and Shared services functions (Finance, HR, Admin and IT)
• Lead the team to build up and maintain good relationship with existing and new customers and suppliers ( air/sea Carriers, trucking, warehouse
  
  

Business development

• Grow existing business (sea/air-freight forwarding, trucking, customs brokerage and warehousing)
• Expand customer base, agency network and strengthen carrier relationship
• Diversify into new business activities
• Create value added services to grow revenue stream
  
  

Customer services

• Create and Enhance customer service experience
• Streamline processes to improve productivity and customer satisfaction
• Promote digital solutions and support branding efforts
  
  

Staff development

• Develop the team
• Build bench strength
• Bonus scheme design and propose the plan to HQ for stimulating the motivation on developing high profit business
  
  

Requirements:

• Degree in Logistics or Supply Chain or equivalent preferred
• Minimum 5 years’ experience as managerial role in a freight forwarding/logistics company, with P&L accountability
• Extensive, in depth knowledge and experience of the global freight forwarding/logistics industry, with a strong commercial focus in large global scales
• Strong reporting, problem-solving and analytics capabilities
• Good leadership skills, entrepreneurship mindset
• Fluency in spoken & written English and able to converse in Mandarin with Chinese speaking clients
• Proven success in working in a global, high paced environment