Customer Success Engineer (Taiwan)

Job content

Workfully’s fastest-growing partner is a finalist of Storage Products of the Year Award 2020 and is searching for world-class talents to help its customers maximize their investment in high-powered IT infrastructure.

As a Senior Customer Success Engineer, you will:

• Resolve customers’ issues whenever current product features, reliability or documentation do not match their expectations;


• Provide back-office support for pre-sales engineers, partners, and resellers;


• Keep track of installed systems via remote monitoring and proactively identify needed actions.
  
  

You will need:

• Expertise in supporting Linux-based enterprise infrastructure products (storage, networking, virtualization, security, etc.);


• Knowledge of AWS, Kubernetes/Containers and Linux OS (installation and management);


• Familiarity withL3 support and customer interactions for enterprise infrastructure and storage products.
  
  

Bonus Points for:

• Experience in Networking and performance analysis;


• Start-up environment background;


• Linux OS proficiency.