Customer Service Manager 客訴服務經理 (半導體業)

Job content

關於客戶 About Our Client

我的客戶公司主要從事半導體及光電零組組件設計、生產與潔淨改善工程等相關產業，深獲TSMC、UMC與美光等客戶肯定，不僅擁有專業經營團隊，也重視員工福祉與發展，而且追求企業之永續經營與發展。

My client is a company that mainly engaged in semiconductor and optoelectronic components design, production and cleanliness improvement engineering and other related industries. It has been recognized by customers such as TSMC, UMC and Micron. It not only has a professional management team, but also attaches great importance to the well-being and development of employees, and pursues corporate sustainable operation and development.

工作內容 Responsibilities

需求條件 Qualifications

• 大學以上，理工科系背景。Bachelor’s degree or equivalent experience，Science and engineering related departments
• 5年以上工作經驗，具有客服工程師處理客訴案件實際經驗，熟悉半導體產業清洗製程尤佳。More than 5 years of work experience, customer service engineers have practical experience in handling customer complaint cases, and are familiar with the cleaning process of the semiconductor industry, which is especially good.Excellent written and verbal communication skills
• 個性熱情積極細心、溝通及邏輯理解能力佳、抗壓性強。Enthusiastic, positive and careful personality, good communication and logical understanding skills, and strong stress resistance.
• 需負擔管理責任，可協助上級主管統領業務團隊。Need to bear the management responsibility and can assist the superior supervisor to lead the business team.
• 英文語言能力中等 Intermediate English language skills.
• 熟悉Office工具運用。Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)

薪酬條件 Salary conditions

年薪(台幣) 120萬~180萬。 Annual salary (NT$) 1.2 million to 1.8 million.

其他福利 Other benefits

1.享勞保、健保、團保及勞退提撥。Labor insurance, Health insurance, Group insurance and Labor retirement allowance.

2.中秋節金（0.5個月）、年終獎金、Q1~Q4季獎金、年度調薪。Mid-Autumn Festival bonus (0.5 months), year-end bonus, Q1~Q4 season bonus, annual salary adjustment.

3.三節禮券/禮金、生日禮金、婚喪喜慶慰問金。Gift certificates/gift money for three festivals, birthday gift money, and condolence money for weddings and funerals.

4.部門聚餐、不定期慶祝活動、五一家庭日活動、員工旅遊、尾牙抽獎、聖誕節慶活動。Departmental dinners, occasional celebrations, May 1st family day activities, staff travel, tail teeth lucky draw, Christmas celebrations.

5.介紹獎金、新人就任獎金、久任獎金。Introduction bonus, newcomer bonus, and long-term bonus.

6.完整的教育訓練、進修補助。Complete education and training, advanced training subsidies.

7.年度健康檢查。Annual health check.

8.哺集乳室。Lactation room.