TW: Business Operation Coordinator, SBMart

工作内容

About Us

Build the Smarter Way to Shop!

ShopBack, the #1 rewards and discovery platform in Asia-Pacific, enables shoppers across the region to shop "The Smarter Way”. It is a one-stop rewards and discovery platform for users to earn cashback, while delivering performance-based marketing to merchants. First launched in Singapore in 2014, ShopBack has since expanded its reach to Malaysia, Indonesia, the Philippines, Thailand, Taiwan, Australia, and more recently, Vietnam and Korea. In Singapore, the company has also extended its service offering with ShopBack GO, an app-based rewards platform for in-store shopping, dining, and entertainment. We are a passionate team that wants to drive innovation and build a product that we love and are all proud of!

ShopBack partners with over 4,000 merchants including Taobao, Expedia, Shopee, ZALORA to reward its users with cashback across a wide range of categories including general merchandise, travel bookings, fashion, health and beauty, groceries, and food delivery. To date, US$130m in cashback has been awarded to our over 20 million users.

We have global ambitions and are up against international incumbents in a rapidly emerging field! We are expanding our existing team and are looking for passionate talent across APAC to be part of this exciting journey. If you are inspired to take up new challenges and leave a mark on the e-commerce landscape, then come and be part of our growing ShopBack Family![Responsibilities]

• [Job Description]
  

Support growth of product offerings in SBMart CPG(Consumer Packaged Goods) platform

• Grow ShopBack products database including the actual purchase of SKUs, UGC data processing, and receipt name validation, etc.
• Support product database creation for CPG partners
• Onboard new merchants to SBMart CPG(Consumer Packaged Goods) platform
• Monitor and list trendy CPG/FMCG products / seasonal grocery items
  

Commercial ops support

• In charge of CPG partners’ transaction data generation while ensuring accuracy in data
• In charge of the invoice request processing
  

Marketing ops support

• Managing and monitoring marketing administrative tasks and organic social media channels to ensure the marketing campaigns are executed perfectly with tracker updated
  

Others

• Work collaboratively across the organization with Tech, Customer Service, Marketing, and Business Development teams to optimize and scale current processes
• Work with the Customer Service team to problem-solve merchant related issues such as untracked orders and proactively implement solutions to prevent future recurrences
• Implement new initiatives to enhance the tracking reliability of cashback

[Requirements]

• Bachelor’s Degree, any course. Fresh graduates are encouraged to apply (experience in the e-commerce industry is a plus)
• Interest in setting up processes and improving productivity
• Excellent with Microsoft Excel functions
• Highly motivated problem solver who is able to identify issues and provide solutions in a fast-paced startup environment
• Excellent verbal and written Chinese and English communication skills
• Strong attention to detail
• Previous experience in operation, social media or copyright will be a plus
• Genuine interest in CPGs products and grocery shopping