Technical Writer

工作内容

Role Summary:

As a Technical Writer for an embedded/industrial computing company, you will be responsible for creating clear, concise, and accurate documentation that supports the company’s products and services. Your role involves gathering and reviewing complex technical information from related stakeholders to produce easily understandable document deliverables, including datasheets, manuals, guides, etc.

Key Responsibilities:

1.Documentation Development:

• Develop comprehensive documentation that meets organizational standards.
• Write user manuals, installation guides, and help documents for embedded computing products.
• Review and proofread datasheets and product briefs that detail the specifications and features of hardware and software products.

2.Technical Communication:

• Collaborate with product managers and engineers to gather the technical details necessary for documentation.
• Deliver technical information clearly and understandably for the target audiences in context.

3.Content Management and Quality Assurance:

• Manage updates and revisions to existing technical literature.
• Develop content for digital platforms, including company websites and knowledge bases.
• Update documents to reflect changes in product design, regulatory standards, or software updates.
• Proofread and review marketing collaterals for accuracy and quality.
• Ensure vocabulary consistency and quality across all technical documentation and publications.

4.User Support Materials:

• Develop FAQ sections, troubleshooting guides, and best practice manuals for end-users when needed.
• Work with customer support teams to identify common user challenges and develop documentation to address these issues when needed.

5.Project Management:

• Manage documentation projects to ensure timely delivery of materials.
• Coordinate with cross-functional teams to align documentation with product releases and updates.

6.Skills Development:

• Continuously learn and apply the latest industry trends and tools in technical writing.
• Keep abreast of advancements in embedded and industrial computing technologies to ensure accurate documentation.

Capabilities:

Required

• Excellent English writing skills.
• Proficiency in technical writing tools such as Adobe FrameMaker, Visio, and version control systems.
• Ability to grasp complex technical concepts and make them understandable to various audiences.
• Strong attention to detail, organization skills, and the ability to work independently as well as part of a team.

Nice to Have

• Experience in creating documentation for both hardware and software products.
• Ability to communicate in Mandarin is a plus.

Other Notes:There will be a written test during the interview phase to assess technical writing proficiency, attention to detail, and the ability to convey complex information clearly and efficiently.