Technical Support Engineer

工作内容

We are hiring Technical Support Engineer in Taiwan. (Taoyuan, Hsinchu, Taichung, Tainan and Kaohsiung)

Key Responsibilities

• Maintain tool uptime and ensure excellent execution of installation and support of hardware issues
• Develop, maintain, and ensure the relevance of technical information used by internal and external stakeholders
• Understand and build long-term innovative global technology systems that enable enhanced customer relationships
• Ensure communication vehicles, e.g. telephone, email, and presentation, etc. are able to facilitate efficient and consistent customer follow-up
• Drive continuous improvement of the customer experience through team, hardware, software, and support tool development
• Drive and manage new product installs and subsequent hardware development
• Projects manage new evaluations and ensure the success of the project
• Additional assigned tasks when necessary
• Business travel when necessary
• Work location: Taoyuan, Hsinchu, Taichung, Tainan and Kaohsiung
  

What We Are Looking For?

• Ability to work in a team environment with tight deadlines and multiple priorities
• TOEIC 500/ JLPT N2 above is required as you will be working with international clients and customers
• Bachelor’s degree or above in Engineering discipline
• 0-3 years or above technical experience and previous experience in the Semiconductor industry is preferred
• Proven success in building collaborative partnerships with customers and internal stakeholders