Order Management I - (B1)

工作内容

Key Responsibilities

• Customer parts, return, repair, service requests interaction and processing
• Quote, part# inquiry, problem parts, pricing issue follow up and update
• Order management incl. book, bill, tracking, update, change and troubleshoot
• Entitlement checks
• Service dispatch
• Part expedite, fulfillment and delivery coordination
• Customer escalation follow up and update
• Multi-regions support for the above scope

Requirements

• Bachelor degree in International Business, business administration, or foreign language
• Willing to take 2nd shift
• Above 2 years order management related experience preferred
• Familiar with SAP/CRM, MS Office (Excel skill highly required)
• Personality with positive, proactive, detail-oriented, and responsible
• Good Communication skill / Team player/ Delicate work skill
• Excellent telephone communication skills
• Good communication writing skills in English and Chinese
• Business knowledge on Import and Export business and international trade business
• Experience In service/sales order management, Inventory management, or relevant
• TOEIC score higher than 750

#LiQualificationsEducation:Associate’s DegreeSkillsCertifications:Languages:Years of Experience:Up to 1 YearWork Experience:Additional InformationTravel:NoRelocation Eligible:NoApplied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.