IT Service Management Manager

工作内容

Who are EMQ

EMQ is a global fintech company that enables businesses of every size to efficiently move money and deploy end-to-end financial services from anywhere in the world, leveraging our expansive global network. Through continuous innovation, we deliver flexible payment infrastructure with increased speed, transparency, and certainty - vital requirements in an always-on digital economy. Our API-powered platform makes it easy for businesses across industries to enable Banking as a Service (BaaS) offerings and embed financial services into their customer touchpoints for differentiated value propositions.

At EMQ, we are dedicated to improving people’s lives with our network that touches billions of people throughout Asia Pacific, Africa, Europe and North America. We remain committed to fostering a more sustainable world by making financial services more accessible and inclusive for everyone, everywhere.

If you are seeking an opportunity to make a real difference in a company with a global reach and exciting financial services, come join us and grow with a team of people who will energize and inspire you!

The Role

We are looking for an IT Service Management (ITSM) manager based in our Taipei or Kuala Lumpur office. This role is essential to the daily operations of our global offices. You will be responsible for building and maintaining the ITSM team, processes and infrastructure, including software and hardware, and acting as the primary owner for system account lifecycle management according to EMQ’s InfoSec and business processes.

What You’ll Be Doing…

• Build and optimize ITSM policies and processes and be the point of contact and subject matter expert to our external and internal stakeholders
• Create short-term and long-term ITSM strategies and execution plans based on business requirements
• Act as the technology consultant and manage the system implementation processes from evaluation criteria through post-integration integrations
• Coordinate with counterparts in our global offices to ensure the delivery of IT services

What We’re Looking For…

• People management: prior experiences in building and leading an ITSM team across geographical locations and timezones
• Project management: proven experience in managing ITSM projects and preferably with certifications, such as PMP and ITIL
• Communications: demonstrated ability to communicate effectively with stakeholders and negotiate priorities
• Technical knowledge: you have a good set of technical knowledge in the latest IT hardware trend, networking, VoIP, and cloud-based services
• Relevant experience: previous experience in working in an ISO27001 environment is a plus

You Would Benefit From Our…

• Flexible work arrangement
• Comprehensive employee benefits and rewards
• Generous leave policy to support personal and family needs
• Competitive compensation package
• Learning and Development program
• High performing, ambitious, collaborative and fun working culture
• Fast-paced environment, full of opportunities for career growth

EMQ is committed to creating a diverse and inclusive workplace where all employees feel valued, respected and accepted.