Associate Manager, Mako

工作内容

Why join Stryker?

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Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific.

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About the job:

This role is an integral part of the Sales team in helping the team achieve its business objectives. Key responsibilities include driving Mako system utilization and championing the market of robotic assisted technology in the assigned region. Additionally, this role will be required to control and strategize team resources to optimize customer service and acquire new customers, lead continuous account growth of the clinical base by working with key hospital staff, thought leaders and referring doctors in territory and initiate ongoing in-services, and customer education necessary to executive sales plan. Besides that, this role will need to partner with the Account Executives and other cross functional teams in communicating the clinical benefits of the Company’s products.

What you will be doing:

Capital Sales:

• Develop and execute Mako sales plans, aligning with Joint Replacement team strategy.
• Work with senior hospital staff, customer marketing and key surgeons in the development and execution of plan to effectively increase procedural volume at customer sites.
• Conceptualize with Marketing team promotion strategies for customer education
  
  

Mako Account Management:

• Control and optimize total inventory, instrumentation and other team resources to ensure efficient case preparation in the assigned region.
• Handle and advise on complex technical and clinical cases, lead robot launches in new sites.
• Represent Stryker at a management level to all levels of HCP, commissioners and managers in their regional health economy
• Review communications with customers to ensure resolution and proper follow-up on FDA complaints and/or service reports, leading to higher customer satisfaction and clinical value
• Provide surgeons and operating room staff with training and support in the operation of the company’s robotic arm applications to ensure clinical excellency
• Provide case coverage at other accounts as needed
• This role requires undergoing trainings to obtain the required certifications in all commercially available Mako applications in the relevant territory
  
  

Who are we looking for:

• Bachelor degree, Master’s degree in business or a related technical field of study is preferred
• Minimum 8 years of working experience and 3 years of relevant working experience
• Proven track record of optimal performance in a technical and clinical role
• Proven ability in the use of data to anticipate problems during procedures and deliver sound decision-making
• Proven customer service skills that focus on the details, outputs and deliverables that have a strong surgeon customer impact
• Proven ability in technology systems and administrative procedures (e.g. ERP software, CER workflow, office suite, file processing and record management).
• Demonstrated ability to independently identify more critical and less critical activities to adjust priorities when appropriate
• Demonstrated ability to train and mentor others.
• Proven leadership in the face of ambiguity or uncertainty
• Proven ability to work collaboratively with others to deliver results and build positive relationships that foster a sense of teamwork.
• Demonstrated ability to provide feedback and facilitate the development of breakthrough solutions and implement new ideas.
• Demonstrated ability to draw on differences in backgrounds, perspectives, and ideas to benefit projects and teams.
  
  

About Stryker

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com.