Account Relationship Officer

工作内容

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. These connections lead to an understanding of each other’s strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.Employment Type – Indefinite | Pay Band – H/4 | Location – Taipei - President Int. TowerRole PurposeThe role purpose of Account Relationship Officer in the British Council Taiwan is to provide support to all business development and account management initiatives and activities, and ensure Exams delivery are implemented successfully. The role is also required proactively resolve issues, add value and ensure delivery on expectations. On a daily basis the role supports and to enable the country business development strategy and activities are implemented successfully.Main Accountabilities But Not Limited To The FollowingAccount Relationship Management Support

• Grow Exams business through internal and external relationship development
• Analyses customer needs and ensure customer is kept informed throughout process
• Provide the day-to-day administration support to all business development and account relationship management initiatives and activities.
• Responsible for all administrative process coordination between external stakeholders, IELTS partners, clients and internal Exams team, i.e operations, business

development, finance or marketing.

• Responsible for all office, finance and procurement administration process within the Exams team.
• Ensure all documents and processes are adhered to the compliance and audit requirement.

Market intelligence, analysis and reporting

• Carries out routine monitoring and standard reporting on commercial data involving sales and partners’ contribution
• Collects, reports and uses Customer/ Market Intelligence from what is seen/heard on the ground and link to Marketing on Insights
• Regularly records, analyses and reports on operational activity levels and performance data
• Conducts research, into business activities, challenges and key personnel in target customer, partner organisations to support developing new business and cultural

relations opportunities.

• Coordinates and organises contact with stakeholders in key client/partner/sponsor organisations– e.g. meetings, conference slots, sending targeted marketing or thought

leadership materials etc.Marketing & promotion support

• Maintains an up-to-date and sound overview of the suite of BC products, programmes and services to enable the provision of informed business development support to

internal colleagues and ensure the BC brand is promoted accurately and professionally in any communications with actual/prospective customers and partners.Role Specific Skills, Knowledge And ExperiencesDemonstrable experience, in large complex international organisation of:

• Minimum 1 year of administrative support experience, preferably in an educational context
• Collecting & responding to client/stakeholder feedback and identifying needs
• Database maintenance experience and knowledge.
• Organised and systematic, able to prioritise work and responsibility according to task nature and urgency

Person Specification

• Excellent written and oral communication skills in English and Mandarin
• CEFR B1 level for English speaking, reading, writing, listening are mandatory.
• University Degree in any subject or 3 years of relevant working experience

Closing Date for Application. 28th February 2023, 23:59 Taiwan Time (GMT+08)A connected and trusted UK in a more connected and trusted world.Equality , Diversity, and Inclusion (EDI) StatementThe British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.The British Council is committed to safeguarding children, young people and adults who we work with.We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.If you have any problems with your application please email askhr@britishcouncil.orgPlease note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.