Site & Field Support

Conteúdo do emprego

Company Description

H&M於1947年誕生於瑞典，作為全球知名的時裝零售公司，H&M集團旗下擁有8個獨立品牌，包括H&M，COS，MONKI，& other stories，ARKET，H&M HOME，WEEKDAY及AFOUND，每個品牌都各具特色，目前H&M集團在全球開設了近5,000家門市，並在51個市場開拓了線上業務，擁有超過179,000名員工。

期待您的加入!

Job Description

Purpose of the Job

Site & Field Support handles a wide range of temporary hands on support and troubleshooting for end users and technical assignments on behalf of Product or Service Teams as well as the Service Desk .

The purpose is to carry out physical on site configuration or inspection of a Product or Service. Service Support can be seen as Product/Service Team’s prolonged arm out on a local site and provide technical assistance such as troubleshooting on malfunction software, hardware, perform local installations and adjustments and hand out office equipment.

The Site & Field Support believes in a non hierarchical culture of collaboration, transparency, safety, and trust. Working with a focus on value creation , growth and serving customers with full ownership and accountability. Delivering exceptional customer and business results.

Responsibilities

• Serve as the link between Product/Service Teams or centrally located support (e.g., Service Desk) and the local site where tech products/services are installed and used.
• Installing, configuring and upgrading tech products and equipment.
• Troubleshooting, diagnosing and fixing a range of technical and/or user problems related to the site where the products/services are installed.
• Create and update documentation about installations.
• Report to and communicate with the ordered of the assignment about status.
• Ensure that configuration and asset information is correct.
• Provide feedback to Product/Service Owner about possible improvements.
• Configure and hand out office equipment.
• Keep configuration and asset information up to date.
  

Qualifications

Qualification / Requirements

• Bachelor's degree in Information Systems, Information Technology,
  

Computer Science, Engineering, or equivalent major

• Minimum 3-5 years of professional experience in retail IT systems
• Minimum 3-5 years of IT project management experience
• Knowledge of operating systems, network administration, server
  

administration, and general IT troubleshooting

• Business level communication in English & local language.
• Behavior: flexible, open minded, diplomatic, rigorous, responsible,
  

autonomous with good reporting skills

Skills & Abilities

• Ability to coordinate with vendors and internal staff
• Strong analytical skills
• Having a holistic approach and a will to solve issues by finding and fixing the root cause
• Ability to multi task and handle different situations/and people in parallel
• Ability to travel to sites within the area
• Great technical interest and a will and ability to constantly learn about new technology.
  

Additional Information

◆ 分紅/配股

• 員工紅利 (HIP, 適用於服務5年以上員工)
  

◆ 獎金/禮品類

• 年終獎金 2.店鋪獎金 3.週年紀念獎
  

◆ 保險類

• 勞保 2.健保 3.勞退 4.員工團保
  

◆ 培訓與發展

• 個人化入職培訓 2.網上培訓平台 3.H&M 大學 4.H&M領導力培訓 5.個人職業發展規劃
  

◆ 請 / 休假制度

• 週休二日 2.特休/ 年假 ( 10 - 20 天 全職員工專享 ) 3.生日假 4.陪產假 5.不扣薪病假
• 家庭照顧假 7.女性同仁生理假 8.女性同仁育嬰假 9.撫恤假(喪假)
  

◆ 其他

• 員工購物優惠 2.店鋪專享 – 季度折扣 3.團隊凝聚活動 4.新年紅包 / 新年禮物 5.育兒津貼