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<外商醫材大廠>Customer Service Manager (新北產業園區)
Ver: 108
Dia de atualização: 05-11-2024
Localização: Wugu District New Taipei City
Categoria: Outro
Indústria: Medical Equipment Manufacturing Hospitals Health Care Pharmaceutical Manufacturing
Posição: Mid-Senior level
Tipo de empregos: Full-time
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Conteúdo do emprego
Customer Service Manager (新北產業園區)- One of the world’s leading MNC Healthcare. Manufacturers|Join an innovative team with great well-being
Our client is a worldwide leader in the Healthcare industry.With over a century history, they set up over branch offices around the world with over 21K+ employers in total. They have launched diverse various iconic product types in different regions, recognized as the largest market share in recent years.
Job Description
- Customer management and communication, figure out necessities and analysis requirements from customers and providing solutions
- Assist sales team to handle order management and the related processes
- Manage customer service team, service quality, cultivate and coach members with professional knowledge and expertise
- Assist service staff at front line to handle events and event reporting
- Cross functions communication and coordination, able to well handle customer complaint, manage crisis properly and own strong integrating ability
- Manage customer satisfaction letters and responding to emails from consumers including company website
- Coordinator for local key complaint, NC reporting, PV reporting, and connection to global complaint management system and response to global complaint response.
- Local tel-system owner and key contact to system service provider
- CS team overall KPI Owner and keep maintain the best in class service level.
- 具備6+年客服領域經驗, 熟稔FMCG/OTC Consumer產品為佳
- 具備2+年客服主管經驗, 將帶領7位團隊成員跨部門合作
- 具備客服SOP流程優化經驗, 密切參與Sales/ Regional 會議
- 能夠接受新北產業園區工作地點, 公司給付停車位
Join a profitable company with open-minded culture, a great career progression for young talent to explore leadership role and regional exposure with great well being!
Contact: Amanda Hsueh
Quote job ref: JN-072023-6118474
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Data limite: 20-12-2024
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