<外商醫材大廠>Customer Service Manager (新北產業園區)

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Customer Service Manager (新北產業園區)

• One of the world’s leading MNC Healthcare. Manufacturers|Join an innovative team with great well-being
  

About Our Client

Our client is a worldwide leader in the Healthcare industry.With over a century history, they set up over branch offices around the world with over 21K+ employers in total. They have launched diverse various iconic product types in different regions, recognized as the largest market share in recent years.

Job Description

• Customer management and communication, figure out necessities and analysis requirements from customers and providing solutions
• Assist sales team to handle order management and the related processes
• Manage customer service team, service quality, cultivate and coach members with professional knowledge and expertise
• Assist service staff at front line to handle events and event reporting
• Cross functions communication and coordination, able to well handle customer complaint, manage crisis properly and own strong integrating ability
• Manage customer satisfaction letters and responding to emails from consumers including company website
• Coordinator for local key complaint, NC reporting, PV reporting, and connection to global complaint management system and response to global complaint response.
• Local tel-system owner and key contact to system service provider
• CS team overall KPI Owner and keep maintain the best in class service level.
  
  

The Successful Applicant

• 具備6+年客服領域經驗, 熟稔FMCG/OTC Consumer產品為佳
• 具備2+年客服主管經驗, 將帶領7位團隊成員跨部門合作
• 具備客服SOP流程優化經驗, 密切參與Sales/ Regional 會議
• 能夠接受新北產業園區工作地點, 公司給付停車位
  
  

What’s On Offer

Join a profitable company with open-minded culture, a great career progression for young talent to explore leadership role and regional exposure with great well being!

Contact: Amanda Hsueh

Quote job ref: JN-072023-6118474