Product Specialist - Network Operations

Job content

EMQ is a financial technology company that enables businesses of every size to access real-time, affordable, and efficient cross-border payments in 170+ markets. Through our API-powered platform, we continue to simplify global payments for our customers and enable them to scale efficiently across multiple markets. Recognized as a Tech Pioneer by World Economic Forum and Top 100 Cross-Border Payment Companies by FXC Intelligence, EMQ remains committed to fostering a more sustainable world by making financial services more accessible and inclusive for everyone, everywhere. The company is currently licensed in Hong Kong, Singapore, Indonesia and registered as a Money Service Business in Canada. www.emq.com.

If you are seeking an opportunity to make a real difference in a company with a global reach and exciting financial services, come join us and grow with a team of people who will energize and inspire you!

The Opportunity

We’re looking for a Product Specialist to join our Network Operations to help with the design, improvement and implementation of processes that drive operational excellence across the organization. You will collaborate closely across product, engineering, business development and operations, to identify and initiate changes to help scale product operations, while providing unique insights from our customers to enhance their experience.

Responsibilities

• Participate in the delivery of product initiatives and launches; collaborate closely with the engineering team on product sprints timeline.
• Build solid ownership of operational processes with internal stakeholders across product, engineer and operations.
• Support business team on pay-in/pay-out partner integrations and customers onboarding.
• Drive operational excellence, while assessing and mitigating operational risks - such as troubleshooting any system issues/ abnormal transactions with AWS Amazon Cloudwatch or other analysis tools.
• Translate our customer needs and feedback into plans that enhance product operations.
• Drive improvements to our product and operation processes to become more efficient.

Requirements

• Bachelor’s degree; preferably 2+ years of relevant working experience in product, operations and customer onboarding, prior experience in financial services, customer success and technical support a strong plus.
• Technical background with experience in software development as well as a comprehensive understanding of system architecture / processes.
• Excellent interpersonal skills; strong verbal and written communication skills in English; ability to drive complex/technical conversations.
• Receptive to feedback; critical thinking and problem-solving skills, high adaptability
• Strong ability to multitask, manage changing priorities, work under pressure and meet deadlines.
• Detail oriented and strong problem-solving skills.

You would benefit from our…

• Comprehensive employee benefits and rewards
• Generous leave policy to support personal and family needs
• Competitive compensation package
• Learning and Development program
• High performing, ambitious, collaborative and fun working culture
• Fast-paced multi-cultural environment, opportunities for career growth

EMQ is committed to creating a diverse and inclusive workplace where all employees feel valued, respected and accepted.