Senior Customer Operations Representative

작업 내용

WHO IS VEECO?

Making a Material Difference is at the core of our DNA. For more than 30 years, we have developed differentiated technologies and built expertise and know-how that has enabled world-changing devices such as LED lighting, data storage, advanced computing and mobile devices to reach industrial scale. We help customers overcome technical and cost barriers that make it possible to convert novel materials into high-yielding device performance at production volumes. Our customers produce the newest, fastest, smallest, and most efficient electronic components used in devices to help deliver a better world.

We serve the semiconductor and emerging high-growth markets. Our process equipment and technology are used to manufacture advanced semiconductors, LEDs, displays, photonics, VCSELs, power electronics, compound semiconductors, hard disk drives, MEMS and wireless chips.

Overview

The Sr. Customer Operations Representative role requires a strong set of functional experience including working knowledge of SAP’s Sales & Distribution module. Order Management, beginning with customer quotes to the processing of orders, along with sales and customer support represents a great majority of the function. The Sr. Customer Operations Representative will report to the Sr. Manager of Customer Operations, responsibilities and qualifications are as follows:

Responsibilities

• Provide price quotations for spare parts and service offerings across all of our Business Units
• Process customer Purchase Orders for spare parts, systems and upgrades
• General Sales Office Administrative support including but not limited to telephone duties, Customer correspondence, Customer visits and Sales Executive support
• Research and communicate order status to customers
• Interface with both external and internal customers to handle a variety of pre-sales and post-sales actions
• Communicate regularly with sales, field service and operations on sales order processing and fulfillment strategies and issues
• Ensure compliance with company revenue recognition policies for booking and shipment of orders
• Complete supplier request documentation as required by key accounts – coordinate with Corporate Team to consolidate replies
• Facilitate Government and Non-Government Bids in support of System/Parts Sales
• Maintain complete customer order files, including Company Chop as necessary
• Facilitate movement of inventory across Veeco depots and customers
• General clerical duties related to Order Processing – Filing, Document Scanning, Maintaining statutory files
  

Qualifications

• Minimum five years Customer Service/Order Processing experience in a fast-paced environment
  

Knowledge, Skills & Abilities

• Experience with SAP is preferred
• Fast learner with the ability to work independently
• Good organizational and problem-solving skills
• Solid interpersonal and communication skills a must
• Proficient in Microsoft Office Suite (Excel, Word, Visio and Powerpoint)
• Ability to be flexible based on the needs of the current and future evolution of the business landscape
  

Veeco is an Equal Opportunity/Affirmative Action Employer. Applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, protected veteran status, disability, or any other characteristics protected by applicable federal, state or local law.