Customer Services Manager

작업 내용

EMQ is a global fintech company that enables businesses of every size to efficiently move money and deploy end-to-end financial services from anywhere in the world, leveraging our expansive global network.

The Role

We’re looking for a Customer Service Manager who will lead a team of customer analysts to resolve any incidents we encounter.

This role will be a driving force to ensure our customers are able to remit their money as quickly as possible. You’ll be working closely with our consumer teams to deliver a world class consumer experience.

What You’ll Be Doing…

• Lead a growing team of passionate customer service professionals
• Work with the team to develop, improve and execute customer service processes & procedures
• Drive resolutions to complicated incidents
• Execute daily processes resolving any incidents efficiently
• Work closely with our consumer teams to feedback any issues that our customers are experiencing and brainstorm solutions

What We’re Looking For...

• 5+ years working in customer service with preferably 2+ years in a management / lead role
• Strong problem solving ability and proficiency in Chinese and English
• Knowledge of developing & improving processes & procedures
• Zendesk experience (or equivalents)

You Would Benefit From Our…

• Flexible work arrangement
• Comprehensive employee benefits and rewards
• Generous leave policy to support personal and family needs
• Competitive compensation package
• Learning and Development Program
• High performing, ambitious, collaborative and fun working culture
• Fast-paced environment, full of opportunities for career growth

EMQ is committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and accepted.