Senior Staff Customer Applications Engineer

仕事内容

Responsibilities

The Applications Engineer (AE) is primarily a Software Engineer/Developer. Applications Engineers act as consultants and provide support to OEMs/ODMs and internet service providers. AEs are the main technical point of contact to customers and the technical voice of the customers within the organization to meet the customers technical milestones. AEs help customers and their developers leverage MaxLinear-based solutions for new and existing products to achieve the best performance. In this role, you will focus on:

• Create and prepare collateral materials to capture best methods and demonstrate their results
• Debug and fix issues found by the customer
• Ensure that software products run best on MaxLinear’s latest and upcoming platforms and technologies by leading software vendors (ISVs and corp. developers)
• Support and influence SW developers during all phases of SW development cycle including feature definition, project setup, project execution, go-to-market
• Support all technical related issues and questions from customers or peer application engineers
• Provide solutions or viable workarounds to help customers resolve issues
• Identify, triage and debug problems in software stacks and work with MaxLinear SW Engineers and customer developers to fix bugs
• Clarify and reproduce customer technical issues in a local environment to debug and resolve challenges
• Providing technical training, consultation, and hands-on assistance to SW developers in areas of architecture, technologies, code development, testing and tuning of software
• Contribute to MaxLinear software and hardware product development by providing technical feedback to product teams
  

Qualifications

• Linux embedded system software development
• Strong software triage and debugging skills in an embedded environment
• C/C++ programming experience with an emphasis on embedded systems
• Linux networking expert
• Linux operating system and computer system architecture
• Advanced level user of source control tools such as Git and associated technologies
• Authoring, editing and presenting technical documents and proposals
• Fast learner and great communicator
• Expert in communication technology, voice communication protocols and implementations. Expected to support customers with new voice deployments on current and future silicon.
• Expert level knowledge in network Router/Gateway software stack (i.e. RDK-B, PRPL)
• Knowledge and experience with network protocols and stacks TCP, UDP, SNMP, IPv6, IGMP, Gateway, VoIP protocols, DSL, PON
• Familiar with first line customer support, can help and debug many areas in our SDK (Moca, Voice, basic DOCSIS and RDK debug capabilities)
• DOCSIS and broadband cable standards – Optional advantage
• Firmware development & debug – Optional advantage
• BS in Computer Science or related + 3 years of experience, or MS
  

Company Overview

MaxLinear is a global, NASDAQ-traded company (MXL) where the entrepreneurial spirit is alive and well. We are a fabless system-on-chip product company, striving to improve the world’s communication networks for everyone through our highly integrated radio-frequency (RF), analog, digital, and mixed-signal semiconductor solutions for access and connectivity, wired and wireless infrastructure, and industrial and multi-market applications.

We hire the best people in the industry and engage them in some of the most exciting opportunities that connect the world we live in today. Our growth has come from innovative, bold approaches to solving some of the world’s most challenging communication technology problems in the most efficient and effective manner.

MaxLinear began by developing the world’s first high-performance TV tuner chip using standard CMOS process technology. Others said we couldn’t achieve the extremely high-performance requirements using CMOS, but we proved them wrong and achieved enduring global market leadership with our designs. Since then, we’ve developed a full line of products that drive 4G and 5G infrastructure; enable data center, metro and long-haul optical interconnects; bring 10Gbit to the home; power the IoT revolution; and enable robust and reliable communication in harsh industrial environments. Over the years, we’ve expanded through organic growth and through several acquisitions that have perfectly complemented our existing portfolio and enabled us to deliver complete end-to-end solutions in our target markets. One such example was the acquisition of Intel’s Home Gateway Platform Division that added Wi-Fi, Ethernet, and Broadband Gateway Processor SoC technology to our connected home portfolio creating a complete and scalable platform of connectivity and access solutions to fully address our customers’ needs.

Our headquarters are in Carlsbad, near San Diego, California. We also have major design centers in Irvine and San Jose, California; Waltham, Massachusetts; Vancouver, Canada; Valencia, Spain; Bangalore and Chennai, India; Villach, Austria; Munich, Germany; Israel; and Singapore.

We have approximately 1,500 employees, a substantial majority of whom have engineering degrees and include masters and Ph.D. graduates from many of the premiere universities around the world. Our employees thrive on innovation, outstanding execution, outside-the-box thinking, nimbleness, and collaboration. Together, we form a high-energy business team that is focused on building the best and most innovative products on the market.