QA Engineer

仕事内容

Isola is an industry leader in global materials sciences whose mission is to improve life by enabling innovation in electronic products.

This position is responsible for customer complaint handling . Keep close contact with customer to identify root cause and drive corrective and preventive action for any quality issue .

Responsibilities

• Product quality after-sales service, customer complaint handling and 8D improvement report
• Customer agreement for product specifications, assistance in customer commissioned testing and analysis, and customer anomaly analysis .
• Complete customer audit work, customer audit self-assessment form, improvement of customer audit deficiencies.
• Product Control plan formulation, product FMEA formulation, APQP&PPAP formulation, SPC process control analysis.
• Analysis and improvement of customer complaints and abnormalities.
• Assist in the revision of the procedures of the responsible unit.

Qualifications

• B.A degree in Engineering or Science. English oral and written ability.

• Above four years of working experience in customer complaint handing, quality management. Experience in laminate background is preferred

• Customer Consciousness: Identify and understand our customer’s needs and their markets.

• Familiar with 8D (5Why, Fishbone), FMEA/PPAP/MSA/SPC tools

• Good knowledge and practice of ISO9001/IATF16949 audit .