Customer Supply Manager

仕事内容

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

The team you’ll part of

As Nokia’s growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

CNS Market Operations is enabling the Go to Market (GtM) units to achieve their business objectives – supporting from opportunity to invoice with pre-sales support, market procurement, customer demand, order management and delivery execution.

What You Will Learn And Contribute To

Are you passionate about becoming a credible business partner to the CNS BG to support the business group for the profitable growth? In this role, you will be responsible for:

• Key interface to towards Nokia CNS customers/stakeholders for Taiwan Market.
• O2C management for all products (HW, SW, Services) in all business scenarios, including customer cases and Nokia Risk Orders, Trials, Demonstration, R&D, Free of Charge processes
• Support presales by evaluating logistics requirements, planning the logistics and supply chain execution and approving Logistics Cost Baseline
• Executes HW, SW demand planning process based on CRM sales funnel, ensuring timely & aligned plans
• Executes logistics planning in relation to CT business management – order intake & revenue execution, Invoicing, inventory LE, resourcing
• Supervises and guides Logistics execution process to meet the CT and Market Operations Business targets (includes monitor & control)
• Acts as escalation point and manages further escalations and requirements
  
  

Financial outcomes

• Supply Chain costs (regionally driven)
• Inventory Rotation Days
• PARD
  
  

Operational leading KPIs

• Comment positivity SC / Ops CPVi
• Market DPA (N-1 & N-3)
• OTDr extended
• OFCT
  
  

Key Interfaces

• CNS GtM
• Finance GBS
• MN & NI Supply Chain
• Technology Quality
• CNS Legal & Compliance
  
  

Your Skills And Experience

• At least 5-7 years relevant supply chain experience
• Strong understanding of Nokia demand planning and delivery execution processes
• Able to understand well the supply process and the customer interlinkages as well as be responsive to the customer needs and the Global demand process
• Able to work with different stakeholders simultaneously
• Cost driven and solution-focused
• Pragmatism and making tough decisions as needed
• Effective engagement with multiple stakeholders (e.g. CNS GtM, Finance GBS, MN & NI Supply Chain etc.)
• Excellent interpersonal and communication skills
  
  

What We Offer

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
• LGBT+ equality & best place to work by HRC Foundation
  
  

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

Job

Supply Operations - Supply Manager

Primary Location

China & NSB-China-Taiwan-Taipei

Schedule

Full-time