Service Manager

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Key Responsibilities

• Demonstrate leadership, strategy, processes and programs for the field services operations function.
• Prioritize services resources to maximize revenue and margin potential for the business while maintaining and improving customer satisfaction.
• Leverage internal relationships to enhance business performance and customer experiences.
• In partnership with business units and sales, help drive business results across businesses and regions.
• Own financial and operational KPIs related to service efficiency, including servicing cost and utilization.
• Fosters strong customer relationships by developing and implementing processes and tools which help establish solid relationships and surpassing customer expectations on service delivery.

Experience / Requirements

• Have more than15 years of solid experience in semiconductor / capital equipment industry.
• Energetic, collaborative and proactive; a leader who can positively and productively impact both strategic and tactical finance and administration initiatives.
• Demonstrate ability to self-direct and prioritize among competing goals and exhibit flexibility in a fast-paced environment.
• Possess creative problem solving skills including negotiation and conflict resolution skills.

Demonstrated operational excellence, including financial and business analysis skills