Customer Service Representative

Contenuto del lavoro

Do you love coffee & tech put together? Then you just might love Flash Coffee.

Flash Coffee is South East Asia’s fastest-growing tech-enabled coffee chain, blending an award-winning coffee menu with affordable prices available in-store and via our app.

Already operating in Jakarta, Bangkok, and Singapore and backed by Rocket Internet (known for incubating the likes of foodpanda, Lazada, Zalora, and more), and Delivery Hero, a global multinational in the online food-delivery space covering over 40+ countries, we have the ambition to become one of Asia’s largest coffee chains.

What you’ll need:

Ability to handle customer troubleshooting and provide solutions/alternatives feedback.

Through good and professional knowledge, communicate with various departments to better improve the quality of customer service.

Maintain customer loyalty and daily relationship maintenance.

File and manage customer data to ensure that the service process and quality meet company standards.

Communicate with various departments and provide relevant feedback.

Analyze and manage reviews on App Store/Google Map... related platforms.

Continue to establish customer service structures around our APAC teams.

What we can offer:

Become a member of a fast-growing start-up company from day one, and directly own the project.

Steep learning curve and rapid career development experience.

A dynamic international team!

Regular company and team activities.