Customer Service Representative

Contenuto del lavoro

Business Unit: Semiconductor & Assembly SolutionsDivision: SAS CommercialBusiness OverviewSEMICONDUCTOR & ASSEMBLY SOLUTIONS (SAS)As a global supplier to the semiconductor industry, we provide advanced copper interconnects, die attachment, wafer bump processes, solder technologies, fluxes, cleaners, and other attachment materials for the integrated circuit fabrication, semiconductor packaging, and electronic assembly industries. Our products touch nearly every facet of modern life and enable smart devices, phones, computers, electric vehicles, and more to function properly. SAS consists of three distinct business units (Circuit Board Assembly, Semiconductor Assembly, and Wafer Level Packaging) which are positioned to meet our customers’ ever-changing needs. We operate globally, employ over 2,500 employees, and represent a $1.2BN (and growing) business.Job Purpose

• Be responsible for following up the sales order and coordinate the issues with the sales team
• Key customer service window and support works

Job Responsibilities

• 1. Coordinate and act as service window toward customers
• SAP operation – customer information, quotation/pricing, product & inventory information
• Submit application for credit limits and payment terms for the change in the system in order to align with the latest business situation.
• Customer A/R management
• Key customer consignment management
• Support Strategic & Key Accounts Sales for their daily activities
• Support customer document requests as well as customer complaint
• Provide monthly report as requested

Requirements & Qualifications

• Good communication skills and service consciousness
• Good written English skills
• Proficient with MS Office
• 3 to 5 years related experience
• Team player with the ability to work effectively in organization
• Previous experience in customer service and SAP would be an advantage

EducationBachelors DegreeEEO StatementElement Solutions Inc group of companies are E-Verify Companies and provide reasonable accommodation for qualified individuals with disabilities and disabled veterans in job applicant procedures. Equal Opportunity Employer: Minority/Female/Veteran/Disabled/Gender Identity/Sexual Orientation.