Customer Experience 客服專員

Contenuto del lavoro

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it!

Currently, Lalamove is a leadingglobal on-demand delivery platform with millions of delivery partners serving millions of orders everyday.

With 1600+ employees spread across SEA, INDIA and LATAM, our 7-year old company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since.

Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs.

Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realise this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence.

The Opportunity

Lalamove is now seeking for an out-going, energetic and detail-oriented individual to join our Driver Operations team in Taiwan. This role will require someone with strong communication skills to reach out to our driver community and maintain strong relations with our driver partners.

工作內容

• 協助用戶與司機夥伴，解決各種疑難雜症問題。希望你能透過業的溝通技巧替Lalamove圈粉!
• 與內部客服團隊合作，解決客戶端與司機夥伴端訂單/配送之爭議協調
• 傾聽、解決與追蹤客訴案件，提升服務滿意度
• 相關營運專案執行與成效追蹤，例如提升進線服務效率與優化客戶體驗等
• 公司將提供完整的教育訓練，包括專業資訊及回覆技巧訓練，並且會有資深前輩帶領線上實作!
  
  

工作能力

• 我們歡迎社會新鮮人，更歡迎對任何事情都願意學習的人
• 我們希望你有基礎英文單字能力以使用英文客服介面
• 希望你是對未來有想法的人，並且相信客服的價值是帶動公司前進的動力之一
  
  

休假方式

• 排休自由，假日不禁假，3天以上連假，需提前1個月前通知，因為有快樂的客服人員才有快樂的客戶，休假衝突時可自行與其他客服協調
• 休假天數均按當月紅字天數
• 假日需與其他客服輪班，假日好排休