客服

le contenu du travail

||QUALIFICATIONS||
-A bachelor’s degree, diploma, or equivalent in any discipline
-Language proficiency:
Native-level or TOPIK lv.6 Korean language skills
B2-level English language proficiency
-At least 6 months of work experience in customer support in any industry; call center experience an advantage but not a requirement
-Must possess customer service-oriented skills
-Passionate about communication and interacting with people
-Flexible and able to work in a fast-paced, team-oriented environment
-Able to multitask and take responsibility in challenging situations
-A critical thinker with good analytical skills and attention to detail
-Upbeat, positive, kind, and empathetic personality


||RESPONSIBILITIES||
-The Customer Success Specialist is responsible for responding to customer requests, managing concerns, and providing specific information based on inquiries received via phone, email, and chat.
-Provide timely support to customers via phone, email, and chat
Assist customers with pre- and post-sale inquiries and other concerns
-Identify and escalate priority issues through appropriate when necessary
-Collaborate with coworkers to improve work processes and service quality, helping promote a culture of improving the customer experience
-Keep job knowledge and skills up to date by attending training and seeking continuous learning opportunities
-Meet all key performance indicators set by the company and client
Adheres to the policies and procedures set by the company and client
-Perform other tasks as required by the campaign