Mgr-Aftermarket-I

le contenu du travail

Manage a team of Customer Service Representatives to ensure excellent customer service to Axcelis’ Taiwan installed base; facilitate and ensure successful achievement of key on-time delivery and cycle time goals for the organization.

Provide analytical and strategic support to the CS&I Director to create market service offerings for customers. Including long-term agreements for warehouse management, logistic, stock level optimization, parts availability commitments, refurbished product offerings, develop and maintain a database of spare parts price quotes and continuously monitor competitor pricing etc.

Identify current aftermarket processes gaps/dependencies. Define proper plan and lead team to improve:

• Delivery performance issues for key customers
• Inventory optimization
• CSR practices across the regions
• Axcelis standards implementation
  

Co-develop, co-work parts marketing and sales growth plans.

Create and distribute monthly departmental and customer scorecards and metrics.

Talent identification and development for the team.

Required Skills

Ability to read, write, comprehend and speak English sufficiently well to perform job functions.

Required Experience

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.