Learning and Development Officer (APAC) - 職務簡介 學習與發展主管（亞太) – 人力資源

Contenido de trabajo

The Learning and Development Officer at Channel Bakers is hyper passionate about creating an exceptional and meaningful learning experience for their stakeholders.

You are focused on supporting our APAC employees, creating, and converting learning content for this market. You are digital advertising savvy and have experience of localizing learning materials. You partner closely with our other L&D sources in region, leading the curriculum development and developing trainers.

With acute attention to detail, you analyze, translate, design, develop, implement, and evaluate training and development programs for our learners. You like processes and work well with objectives and goals but can be agile and change gears quickly when it’s required.

You thrive in the classroom, facilitating online learning and supporting practical application of taught skills. You love the challenge of coming up with innovate learning solutions to overcome barriers to success. You are passionate about the experience of your learners and create a space where they can discover, develop, and thrive.

You create an environment where people want to do their best; you can motivate the many, assess each person’s ‘hot button’ and use it to get the best out of them. You have in innate curiosity about people and cultures, what makes them tick and most importantly how to support them to learn and develop. You build rapport and trust easily. You relate well to all kinds of people across the organization and develop constructive and effective relationships. You are passionate about our organizational culture and work hard to protect and continue to enrich it daily. and you are always looking for ways to improve and develop both professionally and personally. You pick up on technical things quickly. You are good at learning new skills or knowledge, industries, companies or products.

This role requires bi-lingual fluency in English and Mandarin.

Required Qualifications and Experience:

• Minimum 4+ years relevant learning and development experience
• At least 1+ years’ experience in a supervisory role
• Relevant Bachelor’s Degree / Professional Qualification and/or equivalent L&D related qualification ILT, VILT, WBT
• Business fluency in Mandarin and English essential
• Digital advertising agency experience preferred and a significant advantage
• Highly knowledgeable about adult learning theory and its practical application
• Experience of designing, developing, and delivering emerging learning solutions including game-based learning, video, micro-learning, simulations, and immersive scenarios requiring multiple branching elements strongly preferred
• Strong facilitation experience required, specifically in the areas of new hire onboarding, presentation skills, sales skills, product & services, and tools & technology
• Strong project management and leadership skills to achieve design target timelines
• Ability to analyze metrics and prepare reports on project efficiencies and/or deficiencies
• Experience of conducting Training Needs Analysis (TNAs)
• Proven ability to plan activities, pivot and adapt in a rapidly changing environment
• Strong visual / graphic sensibilities with an eye towards representation and inclusion
• Experience of working within a high performing team
• Proficient user of standard office software (MS Office, Suite etc.).
• Intermediate or advanced excel and power point skills required.
• Comfort working across time zones and leading multinational teams
• Ability to take global learning content and regionalize it to support local learners
• Strong understanding of and experience working in eastern business cultures
• Proven track history of driving your own professional and personal development

Everyday Tasks:

• Partner and collaborate with APAC stakeholders to design and source blended learning materials to support organizational goals based on the 70:20:10 model for Learning and Development.
• Weekly meetings with Global Learning & Development Lead
• Attend APAC team meetings
• Analyze, design, develop, implement, and evaluate all training content including instructor manuals, participant guides, eLearning, video, train the trainer materials, job aids, evaluations, tests, etc.
• Take US created content and adapt for local market requirements
• Manages multiple assigned projects (classroom and eLearning) that meet needs for Channel Bakers
• Develop comprehensive measurement strategies for all learning solutions to demonstrate impact and effectiveness (Kirkpatrick’s Level of Evaluation)
• Consult with the wider Learning & Development team, leaders, subject matter experts and stakeholders to design learning solutions based upon audience needs and task analysis that include recommended delivery methods, curriculum content and supporting materials to ensure learning objectives
• Evaluate the effectiveness of learning design through the creation of assessments, activities and evaluations that gauge the mastery of learning objectives during or after training
• Facilitate learning for all Absurd Media Group employees based on priority and business requirements
• Perform other related duties as assigned
• Communicate and collaborate cross-functionally across all divisions of Absurd Brands anf with other key-stakeholders
• Support the onboarding of new hires, driving employee morale and facilitating local engagement initiatives in conjunction with People & Culture
• Serves as a coach/mentor for other Learning & Development specialists when partnering on projects/initiatives

Essential Job Functions:

• This job operates in an office environment which routinely uses standard office equipment.
• The Employee is required to stand, walk, bend, uses hand to handle or feel objects, or tools, reach with hands and arms, talk and hear for extended periods of time.
• Frequently standing/sitting/walking up to 8 hours per day
• Frequently using hands/arms up to 8 hours per day
• Occasionally lifting between 5 – 50 lbs.
• Occasionally climbing/crouching/crawling
• Occasional exposure to fumes
• Moderate noise level
• Frequently viewing a computer monitor screen up to 8 hours per day

Position Details:

Office Location: Taipei, Taiwan

Reports To: Senior Learning and Development Manager

Hours: Full - Time (Mon - Fri 8am to 5pm) with flexible working potential)

Working at Channel Bakers:

Working at Channel Bakers is a job like no other.

We get to work alongside some incredibly talented co-workers and partner with some of the world’s most prolific and inspirational Brands. We are a truly global organization with employees located in California, Seattle, the Philippines, Taiwan and the UK and proud to have a very diverse team of Bakers not only from the US but also Germany, France, Brazil, China, Scotland and Mongolia to name a few!

Our core tenet is that we exist to help people, and this is at the heart of all that we do.

We enjoy the challenge of new and unfamiliar tasks; change is our normal and we can shift gears comfortably. We love to exceed our goals, both work and personal and most importantly we are dedicated to exceeding the expectations or our clients. We value self-development, it helps us help others, better.

職務簡介

學習與發展主管（亞太） – 人力資源

職務說明：

Channel Bakers的學習與發展主管，對於為利害關係人，創造出色且有意義的學習經驗滿懷熱情。

您專注在支援亞太區員工，為此市場創造並轉換學習內容。您嫻熟於數位廣告，並有將學習資料本地化的經驗。 您與區域內其他學習與發展資源密切合作，領導課程開發與培養講師。

您注重細節，為學習者分析、翻譯、設計、開發、執行並評估訓練與發展計畫。您喜歡有良好目標與目的的流程與工作，但必要時能靈活迅速收放自如。

您擅長講課，引導主持線上學習並支援教學技巧的實務應用。您熱愛用伴隨創新學習解決方案而來的挑戰，克服障礙、達致成功。 您對學習者的經驗滿懷熱情，創造他們可以發現、發展並茁壯的環境。

您建立一個大家想要做到盡善盡美的環境；您可以激勵許多人，評估每個人的「觸發點」，並用來激發他們最棒的一面。 您對人文、是什麼讓人文發揮作用，還有最重要的，如何用人文支援學習發展，擁有與生俱來的好奇心。您能輕鬆建立融洽信賴的關係。 您與組織內的各種人都能互動良好，並發展出充滿建設性的有效關係。 您對於我們的組織文化熱情滿滿，致力於每天保護並持續豐富組織文化。您也一直尋求在專業與個人方面加強與發展的方式。 您對科技事務容易上手。 您善於學習新技能或知識、產業、公司或產品。

此一職務需要中英雙語流利。

資歷與經驗要求：

· 至少四年以上相關學習發展經驗

· 至少一年以上主管經驗

· 相關學士學歷／專業資格，及／或學習發展相關同等資格如講師領導訓練（ILT）、虛擬講師領導訓練（VILT）、網路訓練（WBT）

· 中英文皆必須達到商務流利水準

· 數位廣告代理商經驗為佳，係顯著優勢

· 嫻熟成人學習理論與實務應用

· 設計、開發與提供新興學習解決方案經驗，若含遊戲為基礎的學習、影片、微學習、模擬，以及需要多重分之元素的沈浸式狀況極佳。

· 須有豐富的引導經驗，特別在新聘員工就職、簡報技巧、銷售技巧、產品與服務、工具與科技等領域。

· 優秀的專案管理與領導技巧，以達到設計的目標時程

· 能夠針對專案效率及／或缺失分析指標並準備報告

· 進行訓練需求分析（TNA）的經驗

· 具有在快速變動的環境中規劃活動、調整並適應的實績能力

· 強烈的視覺／圖像感性，著眼於表現與包容

· 與高績效團隊工作的經驗

· 精通標準文書軟體（MS Office等）。

· 必須有中高階Excel與Power Point技能。

· 能自在地跨時區工作，領導多國籍團隊

· 能夠將全球學習內容區域化，以支援當地學習者

· 對東方商業文化非常熟悉並有工作經驗

· 推動自身專業與個人發展的過往實績。

日常工作：

• 與亞太利害關係人合作設計與安排調和的學習素材，依據70:20:10的學習發展模型，支援組織目標。
• 與全球學習與發展主管的週會
• 參加亞太團隊會議
• 分析、設計、開發、執行並評估所有訓練內容，含講師手冊、參加者指南、電子教學、影片、講師培訓素材、職務輔助、評估、測試等。
• 將美國創作的內容配合當地市場的要求進行調整
• 管理多重指派／專案（課堂與電子學習），達到Channel Bakers要求。
• 對所有學習解決方案開發綜合性測量策略，以展現影響與效率（柯氏評估分級）
• 諮詢更大的學習與開發團隊、領導人、主題內容專家、利害關係人，依據受眾需求與任務分析設計學習解決方案；任務分析含推薦交付方法、課程內容與支援素材，以確保達到學習目標。
• 透過建立評估、活動，與訓練中途和訓練後量測掌握學習目標的評量，評估學習設計的有效性。
• 引導所有Absurd Media Group員工，按照優先順序與業務要求學習
• 執行其他指派的相關職責
• 和Absurd品牌各部門與其他關鍵利害關係人進行跨部門溝通與協作
• 支援新進員工就職，推動員工士氣，配合人文部門協助本地參與倡議
• 在合作專案／倡議時，擔任其他學習發展專員的教練與導師。

主要工作職能：

• 本職務在經常使用標準辦公室設備的辦公室環境中運作。
• 員工必須能夠站立、行走、彎腰、使用手掌握或感覺物件或工具，伸展手與手臂、長時間交談與聆聽。
• 經常站立／坐下／行走，每日最多八小時
• 經常使用手／手臂，每日最多八小時
• 有時舉重5-50磅。
• 有時攀爬／蹲下／匍匐
• 有時暴露在煙霧中
• 中等噪音程度
• 經常觀看電腦螢幕，每日最多八小時

職位詳情：

辦公室地點：台灣台北

直屬上司：全球學習與發展主管

出差：占5%至10%時間，偶爾需要過夜出差。

工時：全職（週一至週五，早上8:00至下午5:00），或具備彈性上班之可能

在Channel Bakers任職

在Channel Bakers任職是與眾不同的工作。

我們可以和一些驚人的天才同事共事，並和全球最知名、最能啟發人的品牌合作。 我們是真正的全球性組織，員工遍布加州、西雅圖、菲律賓、台灣、英國，並以極為多元化的Bakers團隊為傲，員工不僅來自美國，簡單舉例來說就還有德國、法國、巴西、中國、蘇格蘭與蒙古！

我們的核心宗旨是：存在就是為了助人，這是我們一切行事的內心本質。

我們享受全新陌生的挑戰，變化就是我們的常態，能隨意收放自如。 我們熱愛超越目標，無論是工作上或個人，且最重要的，是我們矢志超越客戶期待。 我們重視自我發展，除了幫助我們更能助人。

免責聲明 此一職務說明並非旨在涵蓋或包含全部員工必要活動、義務、責任的詳盡清單。義務、責任與活動或有變化，或隨時指派新任務，且未必通知。本職務簡介係以英文與中文製作，如英文與中文內容不一致時，應以英文內容文準。