Sr. Customer Quality Engineer (Semicon)

Jobinhalt

About Our Client:

Well-known global group, focusing on semiconductor parts manufacturing.

Widely used in semiconductor, chemistry, industry, life science, aerospace..etc.

Description:

Responsible for solving all quality complaints, problems and requirements of customers and sales to improve customer relations and develop business. You are also a quality bridge between the customer and the manufacturing plant!

Key Responsibilities:

The role of complaint management in customer experience improvement:

• Ensure customers’ complaints are dealt with in a highly professional manner and make sure your complaining customers feel valued and listened to.
• Cooperate with manufacturing plants to provide customers with appropriate responses.
• Lead the manufacturer to investigate the root cause.
• Leading and coordinating customer quality complaint resolution solutions for manufacturing plants.
• Review the CAPA of the manufacturing plant to determine robustness. Cooperate with manufacturing plants to define the CAPA acceptable to customers.
• Cooperate with the manufacturer to process any follow-up requests and data from customers.
• Coordinate with the manufacturing site and respond appropriately to customer surveys or self-assessments.
• Audit the 8D of the manufacturing plant. Customize the customer version of the 8D report.​​​
• Cooperate with individual manufacturing plants to implement QMS improvement requirements proposed by customers. If the implementation is not feasible, provide the customer with an appropriate response.
• Work with plants and corporate EHS and legal to provide statements or responses to customers on regulatory compliance issues, such as EICC, RoHS, REACH, and EPA.

Key Requirements:

• At least 7 years of manufacturing-related work experience, and at least 5 years of quality experience.
• Excellent oral and writing skills in English.
• Knowledge and experience in the semiconductor industry are musts.
• A certified QMS auditor will be an advantage.
• Understand ISO 9001 standards, RoHS regulations, and REACH experience are plus.
• Willing to go to the customer’s production site as needed.