Customer Quality Engineer

Jobinhalt

About the job

SHL Medical AG is a world-leading solution provider in the design, development and manufacturing of advanced drug delivery systems with more than 5000 employees worldwide. Our customers include top pharmaceutical and biotech companies from around the globe that require innovative devices such as auto injectors or pen injectors to effectively deliver their drugs. Headquartered in Switzerland since late 2018.

Taiwan has been SHL’s starting ground in our bid for global mobility in the fields of drug delivery and medical technology. Our ambitious people who come from various cultures share the same aspiration – ensuring the right drug device for the delivery of modern precision medicine.

Job Overview

The purpose of this position is to analyze the root cause of complaints, evaluate quality issue of product (component) returns, complete engineering investigations and write a professional complaint report. This job function works closely with contact persons from top pharmaceutical companies and resolves the quality and regulatory concerns raised by them to ensure product safety and effectiveness.

Responsibilities

• Analyze complaint failure modes according to complaint descriptions, return part evaluations and manufacturing records.
• Complete engineering investigation and root cause analysis on returned parts – will need basic knowledge of metals/plastics/welding/assembly.
• Assess risk of confirmed failure mode.
• Write a detailed, high quality report for the investigation.
• Organize and present accumulated complaint statistics to customers and management.
• Share technical knowledge with others in the team.
• Complete assigned tasks on time with minimal supervision (self-motivated).
• Ability to effectively communicate and interact with foreign customers, team members, and various technical disciplines.
• Use collaborative communication style to negotiate win-win-outcomes.
• Tend to be seen as original and value-added in brainstorming session.
• Understand detail design drawings, schematics, specifications and bills of material.
• This role does not have supervisory responsibility.

Required Skills & Qualifications

• BS degree above or equivalent technical work experience.
• Strong organizational and communication skills.
• Proficient problem solving skills.
• Strong interpersonal skills with the ability to work collaboratively with others in a team environment.
• Working knowledge of Microsoft Office.
• Experience in the medical device industry is preferred.
• Engineering experience, or comparable experience (quality engineering, design engineering, complaint analyst, technical writer) is preferred.
• Experience in working in cross functional teams consisting of discipline specific engineers, or comparable experience is preferred.

We offer

• Competitive compensation package.
• Modern & variety of culture working environment with state-of-the-art facilities and technologies.
• Challenging assignments in a fast growing and innovative industry.
• Position in a dynamic, international team of highly skilled professionals.
• Various opportunities for personal and professional development within a global organization.

Apply for this Job

Interested in joining SHL Medical and in supporting us with your expertise and personality? Then we look forward to receiving your application including CV and all other relevant documents.

For more information on SHL Medical, please visit our website: www.shl-medical.com

Is this not quite what you are looking for? Further interesting career opportunities can be found on our SHL Career page: www.shl-medical.com/careers

Please note: For this position we do not consider applications from recruitment agencies.