Customer Support Technician II - (T2) - ETCH

Job content

Key ResponsibilitiesPerforms standard Tier I procedures including wafer measurement.Performs preventative maintenance and wet cleans independently. Assists senior engineers with corrective maintenance as needed.Disassembles, cleans and rebuilds kits as part of kit management quality.Learns and applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers.Able to diagnose and resolve basic technical problems.Strives to perform BKM’s. Uses knowledge management systems. Follows all IP guidelines.Has the ability to represent Applied Materials to the customer. Uses good customer service skills at all times while maintaining a professional demeanor. Displays respect for the customer by maintaining a neat and orderly work area. Demonstrates a positive attitude in less than optimal customer situations.Complies with all safety procedures and consistently demonstrates safety as a value.Functional Knowledge

• Has developed analytical skills and application of scientific methods to perform a variety of activities

Business Expertise

• Has good understanding of how the team integrates with others

Leadership

• Has no supervisory responsibilities

Problem Solving

• Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established operating procedures and/or scientific methods

Impact

• Impacts the quality of own work

Interpersonal Skills

• Uses communication skills to exchange of information

QualificationsEducation:Associate’s DegreeSkillsCertifications:Languages:Years of Experience:2 - 4 YearsWork Experience:Additional InformationTravel:Yes, 10% of the TimeRelocation Eligible:NoApplied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.