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CUSTOMER SUCCESS ENGINEER
View: 146
Update day: 05-11-2024
Location: Xuejia District Tainan City
Category: Executive management Production / Operation
Industry: Information Technology Services Computer Software Internet
Job type: Full-time
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Job content
About The PositionWeka is a successful Start-up company whose high-performance distributed file system is revolutionizing the storage world and is the world’s fastest scalable file system today.
As Senior Customer Success Engineer, you will join a team of the most experienced Customer Success Engineers responsible for Weka’s post-sales success.
Responsibilities
- Bridging between the customer and R&D whenever current product features, reliability or documentation do not match the customer’s expectations
- Resolve customer issues by working with the customer and if needed with R&D
- Providing feedback to R&D and help to prioritize bugs, usability issues, etc.
- Providing back-office support for pre-sales engineers, partners, and resellers
- Certification and bench-marking the Weka file system with various applications
- Keeping track of installed systems via Weka’s remote monitoring and proactively identify needed actions
Requirements
- Hands-on experience in supporting Linux-based enterprise infrastructure products (storage, networking, virtualization, security, etc.)
- Familiarity with AWS, Kubernetes/Containers, Linux OS installation, and management
- Experience in L3 support and customer interactions for enterprise infrastructure products
- Highly proficient in spoken and written English - MUST
- Experience in Networking
- Experience in a start-up environment
- Experience in performance analysis
- Linux OS proficiency
- Experience in L3 support for storage products
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Deadline: 20-12-2024
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