【知名德商集團】Customer Service Specialist(月薪4萬起)

Job content

※此為派遣職缺，派駐默克先進材料股份有限公司，表現良好有機會轉正

※默克公司介紹：https://www.merckgroup.com/tw-zh/company.html

【工作內容】

• Coordinating and executing customer service activities, including order management, customer communications, managing customer’s complaints and special handling tasks.

• Responsible for compliance with global, business, and department processes, procedures, and practices.

• Managing customer incoming/outgoing emails, phone calls, customer websites or company websites and other customer specific requirements in the business.

• Managing special handling tasks for electronic customers including consignment activities, contract order management, customer website transactions, data bundle, billing activities, forecasts and replenishment orders, stock reconciliation and other special requests for the business.

• Manage and coordinate customer returns such as full container, empty container, customer owned containers.

• 協調和執行客戶服務活動，包括訂單管理、客戶溝通、客戶投訴管理和特殊處理任務。

• 負責遵守全球、業務和部門流程、程序和慣例。

• 管理客戶傳入/傳出的電子郵件、電話、客戶網站或公司網站以及業務中的其他客戶特定要求。

• 管理電子客戶的特殊處理任務，包括寄售活動、合同訂單管理、客戶網站交易、數據包、計費活動、預測和補貨訂單、庫存核對和其他業務特殊要求。

• 管理和協調客戶退貨， 例如鋼瓶、空鋼瓶、客戶自有鋼瓶