Travel & Lifestyle Consultant

工作内容

This is a Band 25 role. We are looking for professional Travel & Lifestyle Consultants with a great service mind-set to join our energetic and engaging team that is focused on employee development and achieving superior performance. You will be rewarded for delivering exceptional service to our premium cardmembers and for generating revenue for the business.

As a Travel & Lifestyle Consultant at American Express, you will be expected to:

• Service international and domestic travel bookings, particularly within the high-end luxury travel segment; including Flight Tickets, Hotels, Car Rental, Tours, Trains, and even Cruises and Private Jets.
• Provide professional consultations on how best to arrange a business or leisure trip, end-to-end. Supply them with options & alternatives, analyze the pros & cons to assist them in decision making, when required.
• Fulfill Lifestyle requests, i.e., Dining, Limousine Transfers, Tickets to Recreation and Sport Events, SPA & Fitness, Flowers, Merchandise and Gift Purchase; offer recommendations when needed.
• Sell ready-made group tours and/or travel packages organized by the company.
• Meet and exceed customer expectations.
• Create and maintain customer engagement and customer profile.
• Understand and use the telephony and CRM systems to optimize service delivery to customers. Meet agreed service levels and compliance requirements.
  
  

If you take great pride in your work and enjoy going above and beyond to service your clients, then this opportunity could be for you.

我們正在尋找具備良好服務理念的專業旅遊生活顧問，來加入我們充滿活力和參與感的團隊。此團隊專注於員工發展和實現卓越績效。您將為我們的白金卡會員提供傑出的服務，並為業務創造營收進而獲得獎勵。

身為美國運通的旅遊生活顧問，我們會希望您：

• 提供國際和國內旅遊預訂服務，尤其是在高階奢華領域，包括機票、飯店、租車、遊覽、火車，甚至是郵輪和私人飛機。
• 提供如何妥善安排商務或休閒旅遊的全程專業諮詢，為顧客提供選項和替代方案、分析當中的優缺點，以便在需要時協助其做決策。
• 滿足生活的要求，即餐飲、豪車接送、娛樂和體育賽事票券、SPA 和健身、鮮花、商品和禮品選購；在需要時給予建議。
• 銷售由公司組織的現成團體旅遊和／或旅遊套裝行程。
• 滿足並超越顧客的期望。
• 建立並維護顧客的參與度和檔案。
• 理解並使用電話和 CRM 系統來優化向顧客提供的服務。滿足協議的服務水準及合規要求。如果您對自身工作深感自豪，並喜歡超越自我為顧客提供服務，那麼這個機會可能很適合您。
• Excellent written and verbal communication skills, specifically the maturity and experience to communicate effectively with highly demanding customers.
• Excellent knowledge of Word, Excel, and the Internet.
• Excellent time management and organizational skills. Ability to identify and fulfill Card Member needs in a time-critical manner; prioritize workload and cope with changing work demands.
• Ability to think laterally and multi-task.
• Excellent attention to detail.
• Proven problem-solving skills.
• Ability to work as part of a team as well as independently.
• Knowledge of air fares and Sabre advantageous.
• Superior knowledge of restaurants, theatre, premium retail products and services, fashion and sports advantageous.
• Language: English required, Japanese advantageous.
  
  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Why American Express?

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional cus tomer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

• 優秀的書面和口頭溝通技巧，尤其是與高標準顧客進行有效溝通的成熟度和經驗值。
• 精通 Word、Excel 和網路。
• 優秀的時間管理和組織能力。能夠在時間緊迫的情況下找出並滿足持卡會員之所需；妥善安排工作量的優先次序，並應對不斷變化的工作需求。
• 水平思考和處理多工任務之能力。
• 相當注重細節。
• 解決問題之能力。
• 能作為團隊的一份子，亦能獨立作業。
• 對飛機票價和旅遊技術公司 Sabre 有相關知識者尤佳。
• 具備對餐廳、劇院、優質零售產品和服務、時尚和運動的優秀知識。 語言：精通中文、 基本英文、 會日文尤佳。
  
  

根據適用的法律和法規，美國運通的工作機會將以成功完成背景驗證調查為條件。

為何選擇美國運通？

在美國運通，我們透過落實企業文化，凝聚員工向心力，讓員工有足夠的後盾以提供卓越服務，多次創下全球美國運通最高客戶滿意度；以卓越服務建立卡會員對品牌的忠誠度並帶動刷卡消費量；企業獲益成長並回饋社會，正向循環永續經營。我們為所有同仁提供其在專業和個人方面精進成長所需的支持。2022年實施Amex Flex工作模式，為同仁提供更大的靈活度，達到工作與生活平衡。根據職位和業務需求，提供辦公室現場、居家遠距或Hybrid混合式工作模式。