Technical Program Manager, Product Quality

工作内容

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Minimum qualifications:

• Bachelor’s degree in Engineering or equivalent practical experience.
• 6 years of experience as a technical program manager in a product quality setting.
• 3 years of experience with failure analysis and root cause analysis.
• Ability to travel internationally 20% of the time.
  
  

Preferred qualifications:

• Understanding of technology, at the system and commodity level, as well as software and usability.
• Ability to work with and influence others.
• Ability to develop, scale, and sustain new processes.
• Outstanding written and verbal communication skills.
  
  

About The Job

Google’s projects, like our users, span the globe and require managers to keep the big picture in focus while being able to dive into the unique engineering challenges we face daily. As a Technical Program Manager at Google, you lead complex, multi-disciplinary engineering projects using your engineering expertise. You plan requirements with internal customers and usher projects through the entire project lifecycle. This includes managing project schedules, identifying risks and clearly communicating them to project stakeholders. You’re equally at home explaining your team’s analyses and recommendations to executives as you are discussing the technical trade-offs in product development with engineers.

Using your extensive technical and leadership expertise, you manage projects of various size and scope, identifying future opportunities, improving processes and driving the technical directions of your programs.

As the Technical Program Manager, you will be responsible for ensuring products are designed for quality in the New Product Introduction (NPI) phase. At the concept phase, you will work with cross-function teams risk mitigation and risk management processes such as New, Unique, Difficult, and Different (NUDD), and ensure lessons learned from previous products are applied from a technological, manufacturing, and operational perspective.

You’ll represent the customer by enabling design for excellence, optimum risk management, robust problem solving, data integrity for sound decision-making, and continuous improvement culture. You’ll maintain quality oversight through the NPI product phase to achieve predictable product performance.

Google’s mission is to organize the world’s information and make it universally accessible and useful. Our Devices & Services team combines the best of Google AI, Software, and Hardware to create radically helpful experiences for users. We research, design, and develop new technologies and hardware to make our user’s interaction with computing faster, seamless, and more powerful. Whether finding new ways to capture and sense the world around us, advancing form factors, or improving interaction methods, the Devices & Services team is making people’s lives better through technology.

Responsibilities

• Work with cross-functional teams at Nest and the Contract Manufacturer (CM) to drive to resolution issues identified before ramp and mass production.
• Ensure a positive customer experience and deliver solutions to complex problems through in-depth data analysis by using methodical approaches, along with experience, innovation, and judgment to make decisions that may be based on partial information.
• Understand detailed implications of decisions and recommendations and be able to communicate recommended solutions to the product development team, all the way up through the executive leadership of the company.
• Lead cross-functional teams on quality initiatives, take on ambiguity, build consensus, be an outstanding communicator (both written and verbal), and influence at all levels of the company.
  
  

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .