Tech Support Engineer (FaST)

工作内容

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and in 2019 we invested 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The Global Service Support Organization (GSS) team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The GSS organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

The Technical Support Engineer will primarily interface with KLA regional service teams and customers and is responsible for facilitating technical solutions in a timely manner by responding to requests and performing complex problem diagnosis and problem resolution.

The TSE works on diverse, complex issues which involve the coordination of multiple parties, including customers and internal marketing and engineering team members. Focus is on the improvement and enhancement of products, reduction of Cost of Service and helping to improve Customer Satisfaction.

The TSE plays a lead role on tasks and projects requiring leadership skills to identify and implement solutions to complex problems that are typically hardware specific and exercises judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions.

A strong technical foundation of KLA FaST Metrology equipment or similar is needed to succeed in this role.