Senior Technical Support Engineer

工作内容

Job DescriptionThe RoleNI OptimalPlus Solution is a Big Data analytics software that provides end-to-end solutions enabling automotive, semiconductors and electronics brand owners to protect the product quality and enhance their brand reputations in the market.Working with a group of highly professional and friendly team members to support our customers who are the global leaders in development and commercialization of foundational technologies for the wireless industry. You will collaborate with the Application Engineers to ensure customers’ challenges are being resolved responsively.This role is crucial to ensure the success of our customer in the area of gold support level customers for new added in production sites and complex mission critical operations (encryption, TTR/DFF/VOR/Autohold/FOWL)Key ResponsibilitiesAs a Technical Support Engineer, you will be expected to contribute to the whole team from your gift of talents, intellect, experience, and enthusiasm, as well as have fun!

• You will be responsible for installing, upgrading NI OptimalPlus systems and perform various integration tasks between NI OptimalPlus systems and Customer’s systems and network.
• You will be responsible for providing IT maintenance and administration for NI OptimalPlus hardware and database for customer production environment.
• You will be responsible for supporting customer’s technical requests and troubleshoot technical issues in NI OptimalPlus systems and interface to Customer’s systems

Qualifications And SkillsBasic Qualifications

• Degree in Computer/ Telecommunication Engineering/Information Technology or equivalent
• At least 5 years of working experience in system/network trouble shootings
• Proficiency in written/verbal English communication
• Experience and knowledge in semiconductor testing environment

Preferred Qualifications

• Knowledge in Windows system administration, Networking/ Security and Database administration (SQL server) is preferred
• Candidate must be independent, self-driven, customer oriented with good interpersonal communication skills.
• Ability to travel for the job when necessary

About UsWhy NI?There are many reasons to consider joining a company. Key among them are the people, the ideas, and the technology. At NI, we believe in the power and potential of connecting the three to create a path to success.The people : We’re looking for curious and creative problem solvers who value diversity and fresh perspectives, are bold and kind, and willing to take chances.The ideas : What did you want to be when you grew up? Did you want to program robots? Build flying cars? Leave the world better than you found it? At NI, we build on the big ideas of big dreamers to make their visions a reality.The technology : With our tailored, software-connected approach, we support our customers through all phases of the product development cycle. From 5G and medical innovations to autonomous driving and the future of space travel, we help our customers Engineer Ambitiously every day.We’ve long been globally recognized as a top employer. Our compensation and benefits are very competitive, as are our modern workspaces, career development and mobility opportunities, and a culture that fosters belonging and emphasizes community giving. We encourage our teammates to challenge the status quo and collaborate with one another to build innovative solutions.No matter your career path, we’re here for you, for each other, and for the next generation of innovators who think bigger, aim higher, and go faster.Are you up for the challenge of helping shape humanity for the next 100 years? If so, let’s get started, and let’s Engineer Ambitiously together.We are changing how we work by offering more flexibility. NI has decided to take a hybrid approach (working both on- and off-site) at an aggregate level.  We know that different roles have different requirements, so we’re embracing a full range of options.