CUSTOMER SUCCESS ENGINEER

工作内容

About The Position

Weka is a successful Start-up company whose high-performance distributed file system is revolutionizing the storage world and is the world’s fastest scalable file system today.

As Senior Customer Success Engineer, you will join a team of the most experienced Customer Success Engineers responsible for Weka’s post-sales success.

Responsibilities

• Bridging between the customer and R&D whenever current product features, reliability or documentation do not match the customer’s expectations
• Resolve customer issues by working with the customer and if needed with R&D
• Providing feedback to R&D and help to prioritize bugs, usability issues, etc.
• Providing back-office support for pre-sales engineers, partners, and resellers
• Certification and bench-marking the Weka file system with various applications
• Keeping track of installed systems via Weka’s remote monitoring and proactively identify needed actions
  

Requirements

Requirements

• Hands-on experience in supporting Linux-based enterprise infrastructure products (storage, networking, virtualization, security, etc.)
• Familiarity with AWS, Kubernetes/Containers, Linux OS installation, and management
• Experience in L3 support and customer interactions for enterprise infrastructure products
• Highly proficient in spoken and written English - MUST
  

Advantages

• Experience in Networking
• Experience in a start-up environment
• Experience in performance analysis
• Linux OS proficiency
• Experience in L3 support for storage products