COO - Operations Manager - AVP

工作内容

Job Description:

Details of the Division and Team:

Cash Operations mainly focus on payment clearing services to cooperate customers. The products/services commonly provided include Cash service, Cheque processing (local currency inward & outward), Domestic & Cross Border Remittances operation and relevant reporting formalities in accordance with local regulatory requirement.

What we will offer you:

A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center.

You can expect:

• Annual health checkup – cost borne by company (once a year)
• EAP – free and confidential counseling, online work-life resources
• A range of competitive leaves to suit your needs – Annual leaves, Parental leave etc.
• Flexible Working Arrangements (some condition may apply)

Your key responsibilities:

Leadership and Influence

• Work with GCO head to lead and influence others to translate vision and strategy into action. Build strong networks and alliances internally and externally to facilitate smooth, rapid implementation of sustainable change. Holds self and others accountable for successful delivery of results and desired outcomes.
• Work with GCO head to ensure implementation of local aspects of product strategy and change, continuous drive towards automation
• Develop and manage relationship amongst all internal and regional stakeholders.

Employee and Personal Development

• Supervise team members to ensure effective delegation and prioritization of tasks. Review the productivity of team members.
• Communicate effectively and motivate team members
• Manage BCP planning within team.

Risk Management and Control

• Proactively identifies operational risk and develop controls to manage and mitigate risk in partnership with the business.
• Train team members about inherent operational risk to improve knowledge about industry standards, security and audit requirements. Escalates appropriately to manage risk.
• Ensure adherence to efficiency and effectiveness controls, including self-assessment, quality assurance, risk controls and overall team productivity

Make recommendations for process improvement.

• Liaise with auditors and other stakeholders for audit and assurance related matters.
• Review all exceptional items daily.

Negotiation and conflict resolution

• Anticipates potential conflict and acts early to mitigate/avoid negative consequences, knowing when to intervene and when to escalate to seek a solution or resolve an issue. Fosters an environment that allows identification and resolution of conflicts.

Business partnership

• Leverage own and teams’ product knowledge to deliver customer-centered solutions. Manage and continually improve daily workflow and operations.

People Management

• Supports the development of an environment where people management and development is the number one priority. Coaches direct reports and others in the organization, as appropriate
• Actively supports the business strategy, plans and values, contributing to the achievement of a high performance culture
• Takes ownership for own career management, seeking opportunities for continuous development of personal capability and improved performance contribution
• Acts as a role model for new employees, providing help and support to facilitate early integration and assimilation of their new environment
• Supports tough people decisions to ensure people performance is aligned with organization imperatives and needs. Addresses individual performance issues, where necessary, to drive for high performance

Others

• Support interpret and respond to client, regulatory and other stakeholder queries.
• Other duties that may be instructed from time-to-time by the bank or as represented by its management.

Your skills and experience

• Bachelor degree or above with business major preferred
• At least 10 years payment experience in cash operation
• Has team management experiences
• Project management skills would be a plus
• With the ability to manage risk and identify potential risk in AML/suspicious account or transaction process
• Pro-active and business oriented with proven ability to prioritize and manage conflicting demands
• Familiar with regulatory reporting and policy
• Independently perform duty under stress
• Transformation skillsets will be preferred
• Fluent in English

How we’ll support you

• Flexible working to assist you balance your personal priorities
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs
• Training and development to help you excel in your career

About us and our teams:

Deutsche Bank is the leading German bank with strong European roots and a global network. Click here to see what we do

Deutsche Bank & Diversity

Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.