Virtual Service Specialist

Job content

What To Expect

Tesla Motors is looking for an experienced Virtual Service Specialist to work on one of the most progressive vehicle brands in the world.

This position requires a high level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service.

This position is located at our Service Center; however, the role will require travel as needed and directed by management. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.

What You’ll Do

• Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention
• Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
• Accurately record issues and data into Dealer Management System. Attention to detail critical
• Conduct Transactions w/ system; walk customer through correction and provide summary
• Communicate estimated completion time, regular updates and follow through on each customer vehicle
• Coordinate the detail of every vehicle prior to delivery
• Coordinate the delivery time or pick up with each customer
• Follow up with Customer on services provided; ensure they are satisfied with the work performed

What You’ll Bring

• Possess an understanding of basic automotive techniques related to repair and servicing of vehicles, ideally a degree or equivalent in Automotive technology
• Relevant experience in a customer facing role delivering excellent service, preferably from a technical or automotive environment
• Thrive in a fast-paced, ever-changing environment with multiple priorities while maintaining attention to details, especially the accuracy of system operation and data information
• Excellent communication and problem-solving skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers
• Positive, enthusiastic, and willing to learn about the changes in the personal transportation industry and Tesla products and services
• Digitally savvy – ability to adopt and adapt quickly to new technology and systems