(Taiwan) Field Service Engineer

Job content

LEAD THE WORLD WITH TAYLOR HOBSON.

• Have you ever wondered how your mobile phone gives you the ability to capture such striking images?
• How do rocket engines keep burning 250KG of fuel per second?
• Why is the vision in your VR Headset so clear?

Tell me more…We’ve mastered the art of how to measure less than a nanometre - .4 to be exact! (To put into context, a strand of human hair is 100,000 nanometres thick!).Taylor Hobson’s global reputation extends over 130 years where we have been designing, developing, and delivering contact and non-contact measuring solutions. Working closely with some of the world’s leading institutions in the field of optics, bearings, aerospace & automotive industries, we enable the manufacture of better products with greener credentials.What are we looking for?Our future depends on making what we do more accurate and mastering how we can do it faster!If you are up for the challenge, then we want you!Taylor Hobson was Ametek’s first international acquisition in 2004 and formed the cornerstone of what is now the highly successful Ultra Precision Technologies Division. Ametek, Inc. is a $5B global diversified manufacturer of electronic instruments and electromechanical devices with 150 operating locations in 30 countries enabled by :18,000 colleagues worldwide.Website: www.ametekupt.comDue to continued growth within the global service team, we have an exciting vacancy for a field service engineer in Taiwan.After completing a comprehensive training program, the role will include:

• Work on a stand-alone basis, maintain team spirit and share knowledge with colleagues
• Having full responsibility, within a territory, to deliver world class service to our customers
• Install, maintain, and use expert troubleshooting skills to diagnose and resolve technical issues on a variety of roundness and surface finish measuring instruments
• Provide remote call pre-qualification and attempt remote fix wherever possible
• Be the focal point for customer issues and technical enquiries
• Document and report technical issues where necessary
• Provide training as required to customers and local distributors
• Look for opportunities and report wherever possible

The successful candidate will:

• Have a good grounding in mechanical/ electronic or Multi-Disciplined Engineering
• Ability to read, interpret and analyse schematics, assembly drawings and wiring diagrams
• Ideally, previous experience of working in a technical customer facing role however, recent graduates are welcome to apply
• Interact with and provide feedback to internal stakeholders including technical support teams, manufacturing, and R&D
• Build trust relationships with our customers
• Have good computer skills including Microsoft Office
• Hold a valid & clean driving license
• Can work alone while representing Taylor Hobson at customer sites
• Be prepared to work flexible hours when required
• Be prepared to assist colleagues in other regions of the world when required

Skills & Experiences

• High energy level with ability to take initiative.
• Experience within a matrix management environment
• Teamwork oriented with collaborative style, pragmatic, multitasking, flexible.
• Computer fluent, with specific attention to e-mail and Microsoft Office product skills; CRM and Service tools.
• Good communication skills (verbal and written) and the ability to interact effectively.
• Follow set procedures but can identify when change is required

Requirements:

• Mechanical/ electrical or electronic Service expert
• Proven experience in high demand B2B customer service.
• Based in Taiwan.
• English: good communication skills, Written and spoken.
• Strong customer service attitude with a critical mindset
• Good planning and organisational skills
• Strong written and verbal communication skills, self-motivated and a team player