Systems Analyst

Job content

Systems Analyst

Founded in 1994, Digital River is recognized as a leading global provider of Commerce-as-a-Service solutions. Companies of all sizes rely on Digital River’s multi-tenant, SaaS commerce, payments and marketing services to manage and grow their online businesses. Digital River has helped companies process more than $30 billion in online transactions, connecting B2B and B2C digital products and cloud service companies as well as branded manufacturers with buyers across multiple devices and channels, and nearly every country in the world.

We are fortunate at Digital River to work with some of the e-commerce industry’s brightest talent. We have professionals on the ground in nearly every region of the world, including North America, Europe, Asia and Australia. Our employees are experts in e-commerce, e-marketing, creative site design and merchandising, global tax and compliance laws, fraud prevention, international payments and more. To attract and retain the best-of-the-best, we invest a great deal of time and effort in creating a community that people want to be part of and high performance culture where they can grow.

Momentum is what we have and growth is our plan. We are looking for people who are energized by making an impact, having autonomy in their work and who want the ability to look back at what they have accomplished and say “wow.” If you are someone who loves being part of a team that is more like a family and likes to work for companies at the top of their game, join Digital River.

We are seeking a Systems Analyst in our Taipei office.

What You’ll Do

The Systems Analyst researches, understands, analyzes and translates specifications into technical documentation and test plans. This position serves as a liaison external and internal systems. The Systems Analyst communicates the integration specification to the delivery teams. This position facilitates acceptance activities through the development lifecycle.

Systems Analysis and Documentation

• Reviews current vendor, partner and priority systems to understand capabilities and integration options and completes regular analysis to make recommendations
• Assists with the development, analysis, prioritization, and organization of requirement specifications, data mapping, diagrams, swagger and flowcharts for developers and testers to follow
• Defines and coordinates the execution of testing procedure, and test cases to serve the overall quality assurance process
• Maintains and provides documentation of all processes and training as needed, including but not limited to system guidelines and manuals for the organization
• Assists with the development and implementation maintenance procedures, monitor system health, and gather system statistics.
• Owns initial troubleshooting reported errors, defects and alarms, escalating as required.
  

Business Analysis

• Partner with the business to gather, and document business and functional requirements for use in the development lifecycle
• Translates technical information to a more high-level understanding to be able to distinguish user request and understanding the true intent/need
• Manages the production environment and business users including, but not limited to researching data and processes, responding to incidents, etc.
  
  

What You’ll Need To Succeed

Required / Minimum:

Bachelor’s Degree in a related field

2+ years experience in System Analytics or similar experience

Good written and verbal communication and analytical skills

Demonstrated problem solving/troubleshooting skills and ability to multitask on competing priorities

Basic ability to understand, analyze and query multiple kinds of databases/data repositories using SQL or other data extraction and analysis methods

Demonstrated ability to collaborate with a cross functional team of business owners, developers, business analysts, and quality assurance

Proven ability to maintain several tracks in a fast-paced environment

Preferred

Knowledge and experience working with Microsoft Windows and Microsoft Office (Word, Excel, PowerPoint, Outlook, Visio)

Ability to work with both technical and non-technical team members.

Understanding of and practical experience with Agile methodology

Why Digital River

Digital River provides numerous benefits to our employees. On-site benefits include:

Global company with excellent engineering teams in the e-commerce field
15 days of annual leave as well as 7 full-paid days of sick leave
Education and training reimbursement
Annual salary review process
Opportunities of global rotation / working overseas
Free breakfast, coffee, milk, fruit, and afternoon-tea
Massage service
Fun activities hosted by the Employee Welfare Committee
Friendly working environment
Company language is English

• Digital River supports and embraces a diverse workforce as an Equal Employment Opportunity Employer.
• RESPECT | INTEGRITY | CUSTOMER CENTRICITY | INNOVATION | GLOBAL PERSPECIVE | ACCOUNTABILITY