Sustaining Quality Engineer

Job content

Google welcomes people with disabilities.

Minimum qualifications:

• Bachelor’s degree in Mechanical/Electrical/Industrial Engineering or equivalent practical experience
• 7 years of experience in manufacturing engineering in the mobile/consumer electronics industry
• Experience with quality management systems, statistical methods, cosmetic criteria, and inspections
• Ability to speak and write in English and Mandarin fluently
  
  

Preferred qualifications:

• Experience in electronic product assembly, inspection, and test process development
• Experience implementing quality escalation processes and ongoing product improvement
• Experience working with OEM partners
• Experience leading cross-functional teams, problem-solving using Six Sigma, and with the Failure Mode and Effect Analysis (FMEA) process
• Ability to work as part of a team
• Excellent communication skills
  
  

About The Job

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It’s your job to coordinate the players and keep them up to date on progress and deadlines.

Our goal is to build a Google that looks like the world around us — and we want Googlers to stay and grow when they join us. As part of our efforts to build a Google for everyone, we build diversity, equity, and inclusion into our work and we aim to cultivate a sense of belonging throughout the company.

In this role, you will manage issue resolution for early field failure returns and issues throughout the product life cycle. You will anticipate, identify, and resolve any product quality issues that affect customer satisfaction, experience, or delivery schedules. You will work and collaborate with various internal teams, such as Product Development, Product Operations, Reliability, Failure Analysis, Reverse Logistics, Customer Services, and also engage with Manufacturing and Supplier Development engineers.

Google’s mission is to organize the world’s information and make it universally accessible and useful. Our Devices & Services team combines the best of Google AI, Software, and Hardware to create radically helpful experiences for users. We research, design, and develop new technologies and hardware to make our user’s interaction with computing faster, seamless, and more powerful. Whether finding new ways to capture and sense the world around us, advancing form factors, or improving interaction methods, the Devices & Services team is making people’s lives better through technology.

Responsibilities

• Partner with Product Quality Managers prior to launch to review known issues and develop mitigation plans.
• Support and manage early field failure return issues to closure and ensure lessons learned are documented
• Support ongoing issue management
• Lead recovery plans including communication to leadership
• Support regional carrier quality leads and serve as the primary contact for carriers
  
  

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .