(Sr) Product Manager-TC230149

Job content

Essential Duties And Responsibilities

• Execute company’s market expansion strategy under the guidance and leadership of direct reporting supervisors
• Report work plans, working status and any unexpected events or incidents to supervisors on daily, weekly and monthly basis.
• Establish and maintain a good communication and relationship with Sales/FAE/System teams and customers.
• Provide timely & quality Technical Support services to customers to resolve their issues related to motherboards and systems by phone, by emails, and/or by on-site visit.
• Work cross-department to ensure customer satisfaction and timely resolution of issues.
• Manage and leads teams during investigation and resolution of problems in the field.
• Escalate critical issues to management for issue awareness and for management support.
• Regular business travels and customer visits are required.
• Facilitate plans and strategies based on product plans and roadmap.
• Keep updated with the latest computer technologies and motherboard product knowledge through various trainings.

Qualifications

• A CS or equivalent BSEE with 5+ years’ professional experience.
• Experienced with x86-based server architecture, including firmware, drivers, OS, Applications
• Strong sense of teamwork, organizational skills, and a good team player.
• Strong initiative and ability to effectively work in a self-directed and high-pressure environment.
• Ownership (take full responsibility & accountability to the assigned projects and tasks).
• Integrity (Say what you do and do what you say).
• Good communication (Clearly through oral and written. Quick response to mails and phone calls to you)
• Business sense and presentation skills are required.
• Self-motivated and result-oriented team player with career dedication.
• Cross functional/divisional coordination experiences and skills.