Service Coordinator

Job content

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.

At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

In this role, as a Service Coordinator you will be responsible for driving customer satisfaction by delivering excellence in service job execution under consideration of resources (service engineers, spare parts, tools) for Process Automation Business Area in Kaohsiung, Taiwan.

Reporting to the Local Division Manager (AVP) Sales, you will be the single point of contact for the customer during the execution of a service job, scheduling the job, responsible for the content of quotes.

Your responsibilities

• Being responsible for coordinating and planning all service/repair jobs together with the customer (applying the DIVISION policies) and service job with the necessary resource, parts etc.
• Ensuring the right technical specifications as per the customer requirements
• Verifying that the services are carried according to Occupational, Health and Safety (OHS) and quality requirements (working instructions)
• Managing the service order processes from quotation to invoicing, service execution process by using ATURB MOBILE for job planning and data recording including finalization
• Ensuring data quality during service execution, being responsible for the financial performance of the order and customer satisfaction
• Making sure that all the necessary data has been registered in the ERP system (commercial issues)
• Working closely with the technical advisor on technical issues (including warranty cases)
• Coordinating/communicating with the end user sales regarding customer status
  

Your background

• 2+ years knowledge on customer support
• Having experience in channel/business processes
• Sound knowledge on relevant computer applications (SAP/MS office etc.)
• A bachelor’s degree or above
• A collaborative, solution-focused approach and strong written and spoken communication skills in English
• Efficiency in working independently with challenging issues
  
  

Benefits

• Life insurance
• Disability insurance
• Medical insurance
• Sick pay
• Meal allowance
  

More about us

ABB Turbocharging manufactures and maintains turbochargers for engines on ships, power stations, diesel locomotives and large, off-highway vehicles. We strive to be a trusted partner in supporting our customers transit towards sustainable industries with innovative technology, expertise, and smart solutions.

We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website.
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