Senior Server Engineer

Job content

SHL Medical AG, headquartered in Switzerland, is a world-leading solution provider designing, developing, and manufacturing advanced drug delivery systems with over 5,000 employees worldwide. Our customers include top pharmaceutical and biotech companies around the globe that require innovative devices such as auto-injectors or pen injectors to deliver their drugs effectively.

Job Overview

In Taiwan, SHL Medical is looking for a Senior Server Engineer as part of the Information Communication Technology Infrastructure team. The responsibility of the Senior Server Engineer comprises the management and maintenance of business-critical Windows and Linux server infrastructure. The position cooperates closely with consultants, vendors, IT, Security, and business stakeholders. Together with system owners and architects, the Senior Server Engineer plans, proposes, and provisions technical solutions that meet technical best practices and the company’s business goals.

This role requires an energetic and self-motivated individual with excellent project management, communication and organisational skills to work cross-functionally.

Responsibilities

．Act as 2nd support line to help on solving users’ issues in concern of server infrastructures and fulfil the SLA

．Design, implement, maintain and improve server infrastructures such as Microsoft environments, Linux Servers (SUSE Enterprise, Ubuntu LTS), SAN storage, rack-mount/blade servers, backup solution, VMware server virtualisation, IaaS solution (Azure) and infrastructure monitoring solution

．Lead troubleshooting and root cause analysis to effectively resolve issues and deliver sustainable solutions in collaboration with technical peers

．Monitor server infrastructure health and keep track of their availability, performance, and responsiveness

．Work closely together with the Information Security organisation to enhance and improve security setups for server infrastructures

．Write the documentation of design specifications and implementation details

．Strong organisational qualities to meet tight deadlines as well as coordinate, prioritise and communicate project status to all applicable parties

．Help to grow a healthy, collaborative engineering culture in line with the company values

Requirements

．University degree, ideally in Computer Science or Information Systems

．5+ Years of server infrastructure-related experience in the following technologies:

• Microsoft Active Directory domain services
• Microsoft Hybrid AD setup with Azure AD and Azure AD-related features
• Microsoft Windows Servers (2012 R2 to latest versions)
• Microsoft Windows clustering or related high-availability technologies
• Microsoft Azure services
• Backup solution
• File and print services using Windows Server
• SAN Storage and NAS (FC-SAN, iSCSI, NAS appliances)
• VMware server virtualisation

．Strong knowledge in Windows server performance analysis, including use of performance monitor or related tools to identify bottlenecks or resource issues

．Strong Knowledge of Windows networking technologies and use of diagnostic tools such as WireShark or Network Monitor to identify communication issues

．Strong Knowledge of Active Directory architecture, monitoring, and troubleshooting.

． Accessing and securing network resources via NTLM, Kerberos and SSL knowledge in DR site implementation (hot site or warm site)

．Familiar with Microsoft Azure services

．Familiar with PowerShell scripts in automating operational processes

．Very good verbal and written communication in both English and Chinese are mandatory

Excellent communicator in a cross-functional team

．Willingness and ability to respond to urgent issues/calls in the evening, on nights, and at weekends, and coordinate with relevant team members to solve the issues

．A high level of autonomy in combination with a results-driven mindset