Senior Operations Manager

Job content

Position Summary

• This position is responsible for the management and leadership for high level service and profitability of the accounts/divisions assigned to him. Provide management and leadership to Operations managers and functional group. He will support the General Manager in maintaining the smooth operation of all daily logistics activities and conduct in accordance to plan and procedures.

Responsibilities

• Provide strategic leadership and directions for assigned divisions of a facility.
• Lead and manage the assigned logistics operations site including monitoring and achievement of Operation Key Performance Index and responsible for overall performance
• Review and management of Revenue & Expense of operations including Continuous monitoring of expenses and accurate application of revenue.
• Manage and develop the operations team which may include; Staff training plan, Recruitment of operations staff, Staff development activity and Ensure efficient communication between inter-departments
• Supervises and develops managers and carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws
• Defines requirements for operation and ensures the implementation of new strategies and initiatives to effectively meet or exceed requirements & customer expectations.
• Drive Lean Warehousing System and ISO 9001 QMS compliance.
• Regularly reviews performance expectations with managers providing expectations, performance planning, feedback.
• Defines roles and responsibilities, strategies and plans for the functions future needs
• Work closely with the customer and other stakeholders to ensure smooth communication & high service levels

Qualifications Summary

Experience:

This position requires at least 10 years of experience in logistics operations management providing overall direction, implementation, and continuous improvement in operations. Must have at least 3 years 3PL working experience at management level

Education:

Degree in Engineering, Logistics, Supply Chain Management, Industrial Engineering or equivalent work experience in the logistics field.

Skills:

Technical Skill Requirements:

• Proven Operational / Logistics Industry/Supply Chain Management Knowledge
• Superior knowledge of Vertical Supply Chain, Manufacturing Logistics and Distribution

Logistics

• Knowledge of targeted Industry Groups including automotive, Hi-tech, consumer and industrial products
• In depth knowledge of Warehousing and supply chain modal
• Demonstrated Accounts Management competencies within 3PL. Has relevant Project or Program roll out and management experiences.
• Prior P&L responsibility for a US$15m business
• Strategic thinking ability with proven implementation results
• Excellent negotiation experience with customers, subcontractors, transporters, & vendors.
• Experience with customs and regulatory issues related to logistics
• Proven experience in the management of personnel for managerial and professional staff level, and in a multi-racial environment.

Behavioral Skill Requirements:

• Strong, capable Organization Leadership skills
• Excellent planning and analyzing skills
• Ability to effectively communicate across all levels of the organization
• Excellent Interpersonal skills
• Strong written and oral communications skills
• Ability to re-prioritize workload to support urgent requests from various operations.
• Superior Customer Relationship management skills
• Strong business acumen and operational logistics background