Senior Manager / Manager, QMO Customer Support

Job content

Our vision is to transform how the world uses information to enrich life for all.Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing.JR6306 Senior Manager / Manager, QMO Customer Support (Evergreen)As a Global Quality (GQ) Quality Management Office (QMO) Support Manager at Micron Technology, Inc., you will be responsible for managing communication of customer product data, PCN, qualification document and other types of information to internal customer facing teams and possibly external customers. You will interface with customer facing teams and QMO and represent concerns among stakeholders within organizations across Micron. You will evaluate customer requests and provide input to detect and mitigate risks and support prevention improvements.As a Micron leader, you will manage staff, workflow, and priorities and develop resource plans to address business needs. In this role, you will work with all levels of the organization to develop value added quality processes to support customer requirements, define best known solutions to problems, and provide technical and workforce development support.Responsibilities and Tasks

• Provide support needed to address customer requests, information and communication needs that are aligned to Micron IP policies while supporting Micron business needs, with appropriate risk assessment and mitigation.
• Manage communication with internal/external customers
• Align with stakeholders on key communication to customers
• Represent external customer needs with key stakeholders like Supply Chain, Manufacturing, BU, etc.
• Evaluate customer requests and provide input to facilitate timely and accurate responses.
• Ensure the PCN process functions to provide timely and compliant PCN communication to customers.
• Continuously evaluate PCN process to ensure consistency with Micron business and customer demands
• Work with internal teams to provide qualification reports on time and accurate.
• Collaborate with network partners to respond to unusual or new types of customer requests t ensure timely and accurate responses.
• Establish processes to manage different types of requests to improve efficiency and effectiveness of responses.
• Manage customer product data such that regularly requested data is readily available in a customer friendly format consistent with Micron IP guidelines.
• Evaluate and implement opportunities for process automation to improve efficiency of all processes.
• Prevent future recurrence of issues through detection and prevention improvements Manage and Drive Resources Needed to Accomplish Business Plan
• Manage staff, workflow, and priorities
• Develop resource plan which incorporates stakeholder needs through collaboration and understanding of Micron business.
• Evaluate and adopt best practices as applicable to customer requests, customer product data needs, and communication of key information to customers.
• Communicate proactively on value added quality processes and partner to define best known solutions
• Provide support to area counterparts in technical and workforce development to ensure team training needs are met
• Facilitate review with Product QRA and Legal or other key business partners as needed.

Skills And Experience

• 7+ years experience of increasing responsibility
• Experience managing customer facing information required
• Experience working with customer facing teams required
• Knowledge of Semiconductor processes is required, memory is preferred
• Experience managing large business processes that span multiple functions is helpful
• Experience managing global teams helpful
• Experience with automotive quality requirements is helpful

Work Environment

• Ability to manage schedule to work across global time zones is required.
• Some travel up to 25% is required
• Flexibility to manage urgent customer needs is required

About Micron Technology, Inc.We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all. With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities — from the data center to the intelligent edge and across the client and mobile user experience.To learn more, please visit micron.com/careersAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.To request assistance with the application process and/or for reasonable accommodations, please contact at hrsupport_tw@micron.com.Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.