Senior Associate, HRBP

Job content

At Klook, we love creating moments of joy. Our platform connects people around the world with experiences that bring a smile to their faces, at a touch of a button. We are a global team of diverse Klookers who push boundaries every day, learn fast with feedback and take ownership to drive the change we want to see. Together, we help each other make the world a more joyful place. Up for the challenge? Join us today!

About This Role

This role provides excellent people services to our Klookers globally, ensuring compliance with local regulations whilst continually improving our people processes to create a positive impact to our employee experience.You will report directly to HRBP. The ideal candidate should be experienced in HR operations and employee relations, have a strong sense of accountability and be a strong driver for continuous improvement.

About People & Culture

We’re shooting for the stars… and we need the right people to get there. At People and Culture, we find, hire and engage the incredible Klookers who fuel our success. We make Klook a fantastic place to work for our diverse workforce by shaping our culture, cultivating a great employee experience and providing opportunities to learn and explore new skills.

What you’ll do

• Work closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
• Provide HR policy guidance and interpretation.
• Work with HR and Office Experience teams to enhance employee onboarding experience, including transfers and international assignments where necessary.
• Manage and resolve employee relations issues, conducting effective, thorough and objective investigations where necessary.
• Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance and partners with the legal department as needed/required.
• Provide day-to-day performance management guidance to line management (e.g.coaching, counseling, career development, disciplinary actions).
• Collaborate with both internal and external stakeholders to provide timely, accurate and appropriate advice on people processes and to manage changes/enhancements in people tools, systems and processes - stakeholders include but are not limited to employees, HRBPs, P&C central teams, Finance and payroll vendors.
• Monitor cases and requests, provide direction and act as an escalation point for the Local People Operations community on exceptions, complex issues and cases that may require special handling
• Participate and provide key HR operational advice across various P&C programs and projects locally and globally which will bring positive impact to overall employee experience
  

What you’ll need

• Bachelor’s Degree in Human Resources, Business Administration or other related field and a minimum of 2 years of experience overseeing the execution of HR operations initiatives.
• 4 years work experience in HR partnering or generalist.
• Proven ability to build credibility with and gain commitment from key stakeholders
• In-depth knowledge of Taiwan local labour laws.
• Good command of English plus an Asian language.
• Experience in recruitment/HR support for shift workers like Customer Service.
• Globally-minded and comfortable working with people from different cultural backgrounds.
• A start-up attitude – highly collaborative with an entrepreneurial, ‘roll-up-your sleeves’ attitude.
• Happy to work independently when required.
• A proven ability to prioritize, manage time, meet deadlines and work effectively in a fast-paced dynamic environment
  

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.